Quality Group Manager - CPR Testing (Collections Platform Replacement)

**Position Overview** At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Quality Group Manager - CPR Testing (Collections Platform Replacement) within PNC's Retail Lending Platform organization. This position is primarily based in a location within PNC's footprint. Preferred locations are listed in this requisition. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities can be performed remotely. Additional Overview: The candidate should possess a strong knowledge of the software delivery lifecycle, with specific knowledge and experience in the planning, designing and execution of testing. Working knowledge of various testing methodologies (automated -vs- manual) as well as specific tools/technologies (JIRA, Cucumber, Selenium), preferred. Ability to work independently as well as with a team, and strong communication skills are desired. Experience in testing automation and leading complex programs is highly desired. This is a remote position. Work may be performed from a quite, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. **Job Description** + Responsible for the establishment and oversight of the quality program execution across multiple businesses/groups within the organization. Defines and communicates strategy to quality teams. Leads managers and/or people and serves as a senior quality advocate for the program within the larger organization. + Establishes the quality program and strategies; maintains and enhances the existing program to support various businesses in managing risk and quality standards. Oversees the resolution of escalated issues. Leads, manages and develops multiple teams, team leaders, quality specialists and inspectors to insure that quality standards are met. + Oversees an effective control framework across multiple businesses/groups within the organization. Provide risk and quality expertise while working with business and other risk partners (eg. Compliance, ERM, Legal, Audit, ETS). Manages and is responsible for achieving desired business results. + Leads the initiation and follow-up of corrective action requests and preventive measures to achieve cost of quality targets. Investigates and addresses root causes and trends with internal and external non-conformances. + Determines talent strategy in partnership with human resources. Leads, manages, motivates and develops multiple teams, team leaders, quality specialists and inspectors to assure that quality standards are met. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: + **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. + **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: + **Include Intentionally** - Cultivates diverse teams and inclusive workplaces to expand thinking. + **Live the Values** - Role models our values with transparency and courage. + **Enable Change** - Takes action to drive change and innovation that will transform our business. + **Achieve Results** - Takes personal ownership to deliver results. Empowers and trusts others in decision making. + **Develop the Best** - Raises the bar with every talent decision and guides the achievement of all employees and customers. **Qualifications** Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. **Preferred Skills** Change Management, Corporate Governance, Data Analytics, Process Efficiencies, Process Improvements, Risk Assessments **Competencies** Analytical Thinking, Customer Support Policies, Standards and Procedures, Effectiveness Measurement, Internal Controls, Quality Management, Regulatory Environment - Financial Services **Work Experience** Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. **Education** Bachelors **Certifications** No Required Certification(s) **Licenses** No Required License(s) **Pay Transparency** Base Salary: $80,000.00 - $165,600.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. **Application Window** Generally, this opening is expected to be posted for two business days from 07/18/2025, although it may be longer with business discretion. **Benefits** PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards ( . **Disability Accommodations Statement** If an accommodation is required to participate in the application process, please contact us via email at [email protected] . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. **Equal Employment Opportunity (EEO)** PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. **California Residents** Refer to the California Consumer Privacy Act Privacy Notice ( to gain understanding of how PNC may use or disclose your personal information in our hiring practices.