Remote Inbound Customer Service Representative
- Hit your monthly incentive goal! Earn up to $200 extra per month and up to 4 hours of extra Paid Time Off!
- Clear career path with promotional opportunities with pay increases available within 1 year dependent upon performance.
- Company culture that rewards employees for putting in the extra effort! Extra prizes and gifts are given away throughout the year!
- Annual company bonus of up to 7% based on performance Key Responsibilities:
- Respond to incoming claim calls and log data into our propriety medical bill review system
- Provide explanation of benefits, services and claims/reimbursement procedures
- Interface with providers, patients, billing services and insurance adjusters in a professional manner
- Must be able to train and work in a remote environment
- No prior medical insurance experience is required, as we will train individuals that are willing to continue to learn and be developed
- High school diploma or equivalent
- 1-2 years prior customer service experience required
- Excellent verbal and written communication skills
- Attention to detail
- Ability to multi-task with customer interactions and various applications
- Possess a positive attitude and desire to provide outstanding customer service
- Ability to learn basic medical terminology
- Weekday schedule flexibility
- Career oriented
- Strong technical aptitude
- Ability to work independently
- Quiet and professional work environment free of distractions
- High-speed internet connection (DSL or cable modem - non-cellular - with minimum speed of 25 mbps download and 15 mbps upload)
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