Castle Technology Partners IT Technical Support Tier III

Job Description

Job Description

We are currently seeking to hire a IT Systems Tier III Technical Support Representative to become an integral part of our team! At Castle Technology Partners, we are looking for an enthusiastic individual to help provide excellent customer service and assist our clients and team in our IT division, learn more about us at

Responsibilities:

• Serving as an escalation point for Tier III support issues that are escalated from our Tier I and Tier II engineers.
• Implementing new systems and network solutions and/or improving the efficiency of current implementations
• Serving as an integral member of the Project Delivery teams by providing hands on technical support for complex projects, focusing on production and implementation.
• Install, configure, and support network equipment, including routers, switches and firewalls.
• Perform routine software maintenance
• Document all programming tasks and procedures
• Provide infrastructure support in all areas needed including storage networking, server/desktop OS, Cloud environments, network security, active directory, virtualization, system and network monitoring, and application installation, configuration and troubleshooting.

Qualifications:

• 5+ years of relevant MSP support experience
• 5+ years of hands-on networking experience (routing and switching) with Sonicwall, Cisco, Cisco Meraki is required
• Exceptional troubleshooting skills
• Familiarity with relational databases such as MySQL, Oracle, and SQL Server
• Deadline and detail-oriented
• Strong analytical and critical thinking skills
• Superior verbal and written communication skills
• Top-class customer service skills
• Excellent documentation, reporting, and planning skills
• Conscientious, accountable, detail-oriented, thorough, and consistent