Peer Support Specialist - Applicant Pool - Must Reside in Alabama
Applicant Pool : Alabama Warm Line Peer Support Specialist Job Description:
The position is for our Warm Line.
You must be an Alabama resident.
The Wings Across Alabama Warm Line is part-time, remote position with 8 hour shifts, for our non-crisis line that is open 24/7, including holidays.
Our Warm Line specialists provide compassion and empathy to all callers; a safe space for a variety of individuals with various backgrounds. They lend an empathetic, non-judgemental, listening ear.
Confidentiality is crucial for this role.
Job training is provided, attendance and completion is required.
Qualifications:- ● High school graduate or GED
- ● Demonstrate lived experience with mental illness
- ● Reliable internet and cellular service
- ● Ability to speak clearly so as to be understood over the phone
- ● Current CPS certification preferred, but not required
- * A minimum of 18 months active recovery
- Must be an Alabama resident
It is the responsibility of the Warm Line Specialist to operate our telephone warm line, work scheduled 8 hour shifts, and complete any and all duties as assigned.
This consists of answering calls, returning missed calls, establishing rapport, listening to each caller and providing warm line support services, assessing the level of risk a caller may present, documenting the calls, and maintaining confidentiality. Skills:
● Active, positive, and supportive listening
● Looking up resources as needed
● Effective and prompt communication with callers and other teammates
● Non-judgemental support for a variety of individuals with various backgrounds
● Knowledge of Google Docs/Sheets/Forms Tasks:
● Work phone charged and ready as soon as shift begins
● Communicating with previous shift before answering any calls
● Keeping a list of all missed calls and returning them in the order received, with Alabama taking
priority
● Actively listening while on calls and assessing any potential risks
● Following all Warm Line protocols with each and every caller
● Must maintain accurate documentation for every shift worked
● Must monitor emails frequently and respond in a timely manner
● Adhere to all Warm Line policies, values, and ethics
● Must attend weekly Zoom meetings
● Maintain CPS certification
● Completing timesheets and all shift reports, turning them in by specified due dates
● Must participate in on going- required trainings
● Must be comfortable sharing own recovery story
Recommended Jobs
Legal Collections Assistant
Job Description Job Description Legal Collections Assistant Mobile, AL M-F 8:00a-5:00p Full-time | On-site Job Description: As a Legal Collections Specialist, you will manage me…
Diesel Mechanic Heavy Equipment
Job Description Job Description We work on all heavy duty trucks from simple task of changing a tire all the way to engine rebuilds. we are looking for someone willing to work and have experience…
Quality Control Technician (2nd Shift)
Job Description Job Description Diversified Sourcing Solutions is seeking a QC Technician to support Quality Control activities within a pharmaceutical manufacturing environment. This role focuse…
Restaurant Line Cook
Job Description Job Description Line Cook duties includes stocking stations with necessary supplies preparing food for service and cooking menu items The line Cook responsibilities include: 1. kn…
Specialist - IT Planning and Management - Bilingual in Korean/English
Overview: The IT Planning and Management Specialist is responsible for developing, coordinating, and managing IT strategies, plans, and operations to support organizational objectives. This role serv…
Software Engineer - Procurement Applications (Coupa)
About the Role: Grade Level (for internal use): 10 About Mobility Global S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public compan…
Director Category Strategy - Wire & Cable
Job Description Job Description Company Description Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel …
Manufacturing Welder
The Manufacturing Welder is responsible for weld preparation, welding and weld finishing operations to manufacture products according to drawings, specifications and other forms of instruction. Wel…
Outside Sales Representative
* IMMEDIATE OPENING IN AUBURN, AL AREA * In-Person | Job Fair – March 10th (AUBURN, AL - LOCATION & TIME TBD) We’re experiencing exciting growth in Auburn and the surrounding area and are actively…
CDL Driver - Drop and Hook - fixed weekly pay 1800
We are currently hiring experienced Class A CDL drivers for a stable Walmart dedicated operation with consistent miles, reliable freight, and predictable pay. This position offers a flat weekly …