**Responsibilities** :
+ Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others.
+ Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.
+ Advise others on how to design new processes and systems that meet professional standards.
+ Work on complex administrative processes and databases to develop and test administrative procedures to ensure they are fully in line with organizational needs.
+ Edit document in line with organizational style guidelines and prepare information for publication.
+ Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans.
+ Act as first-line supervisor of a team providing customer service support, and play a key role in helping to achieve targets in areas such as productivity or turnaround times. Deal with most complex and valuable issues.
+ Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.
+ Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
+ Roles at this level are typically junior managers or professionals who are concerned with delivering results within established overall frameworks.
**Skills** :
+ Applies comprehensive knowledge to act independently while providing guidance and training to others on using clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.
+ Independently supports business processes with comprehensive understanding and effective use of standard office equipment and standard software packages, while also providing guidance and training to others.
+ Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements.
+ Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making.
+ Works without supervision and provides technical guidance when required to orient the seller's organization around delivering to the key needs of their customers.
+ Uses a comprehensive understanding of numerical concepts to perform mathematical operations such as report analysis independently while providing guidance and training to others.
+ Works with full competence to analyze potential solutions and create recommendations based on the expected benefits, costs, and overall value of the solution for key stakeholders. Typically works without supervision and may provide technical guidance.
+ Works with full competence to understand business context, needs, rules, and architecture, as well as organizational structure, cultures, capabilities, and processes to document the current state of processes and the business. Typically works without supervision and may provide technical guidance.
+ Works without supervision and provides technical guidance when required on analyzing data from multiple sources to draw appropriate conclusions and make suitable recommendations.
+ Works with full competence to interpret, contribute to, or lead business case creation with client departments to quantify current costs, justify project investment, and identify the return on investment. Typically works without supervision and may provide technical guidance.
+ Works with full competence to envision and document the future state of processes and products by identifying the solution scope, potential value of the future state, and the changes to the process, products, organization infrastructure, capabilities, and technology necessary to achieve the desired future state. Typically works without supervision and may provide technical guidance.
+ Works without supervision and provides technical guidance when required to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution.
+ Works without supervision and provides technical guidance when required on selecting, deploying and getting the best results from the most appropriate office system.
+ Works with full competence to conduct gap analysis between current and future states to identify components of the overall change strategy. Typically works without supervision and may provide technical guidance.
+ Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
+ Works without supervision and provides technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives.
+ Communicates with other people without requiring supervision and provides technical guidance when required on speaking in a clear, concise and compelling manner.
+ Works without supervision and provides technical guidance when required to uncover clients' explicit needs and/or unforeseen opportunities and challenges.
**Licenses/Certifications:**
+ **SIE required** (prior to start) _provided that an exemption or grandfathering cannot be applied._
+ **Series 7 License** **required,** _or ability to obtain within 120 days._
+ **Series 63 (or 66) License** **required** , _or ability to obtain within 120 days._