Medical Receptionist
Job Description
Job Description
Position Summary
The Medical Receptionist serves as the first point of contact for patients and visitors, providing excellent customer service and ensuring the smooth operation of the front desk and administrative functions. This role involves scheduling appointments, verifying insurance, maintaining patient records, and supporting clinical staff with administrative needs.
Key Responsibilities
- Greet and check in patients in a professional, courteous, and timely manner.
- Answer phones, respond to inquiries, and direct calls to appropriate staff.
- Schedule, reschedule, and confirm patient appointments.
- Verify and update patient demographic, insurance, and billing information.
- Collect co-pays, payments, and issue receipts as needed.
- Maintain patient confidentiality in accordance with HIPAA and office policies.
- Prepare and organize patient charts, electronic health records (EHR), and documentation.
- Coordinate with medical staff to ensure efficient patient flow and accurate record keeping.
- Handle incoming and outgoing mail, faxes, and other communications.
- Assist with other administrative or clerical duties as assigned.
Qualifications
- Education: High school diploma or equivalent required; associate degree or medical office training preferred.
- Experience: Previous experience in a healthcare or medical office setting is required.
- Technical Skills:
- Proficient in Microsoft Office Suite and Electronic Health Record (EHR) systems
- Strong typing, data entry, and phone communication skills.
- Soft Skills:
- Excellent customer service and interpersonal skills.
- Strong organizational and multitasking abilities.
- Detail-oriented with the ability to handle sensitive information discreetly.
Working Conditions
- Fast-paced medical office environment.
- Frequent interaction with patients, medical staff, and insurance providers.
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