Service Delivery Analyst

CAI
Montgomery, AL
Service Delivery Analyst **Req number:** R6490 **Employment type:** Full time **Worksite flexibility:** Remote **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. **Job Summary** We are looking for a motivated Service Delivery Analyst ready to take us to the next level! If you have experience in service delivery or workforce management, and are looking for your next career move, apply now. **Job Description** We are seeking a **Service Delivery Analyst** to provide client-facing service delivery, manage VMS platforms, and analyze workforce data to enhance operational efficiencies. This position will be **full-time** and **remote** . **What You'll Do** + Act as a client-facing contact for service delivery, ensuring a positive client experience and addressing inquiries or escalations promptly + Serve as the subject matter expert for VMS platforms, offering guidance, troubleshooting, and best practices to maximize system functionality + Coordinate and manage the successful implementation of Workforce Services Practice contracts, ensuring compliance with Service Level Agreements + Analyze workforce data within the VMS to generate actionable insights that improve client outcomes and operational efficiency + Develop, maintain, and present customized reports and dashboards for clients and stakeholders + Ensure data accuracy across systems, identifying discrepancies and implementing corrective actions + Collaborate with industry partners and cross-functional teams to streamline service delivery processes and enhance program effectiveness + Monitor and evaluate the performance of the VMS program, proactively identifying opportunities for improvement and presenting recommendations + Provide training and ongoing support to VMS users, including clients and internal teams, to ensure optimal utilization of system capabilities + Prepare and deliver service delivery performance reviews to management and clients, highlighting successes, challenges, and opportunities for improvement **What You'll Need** Required: + Bachelor's degree in Business Administration, Information Technology, or a related field + Extensive experience in a client-facing role within service delivery or workforce management + Advanced expertise in VMS platforms, including configuration, optimization, and troubleshooting + Strong analytical and problem-solving skills, with the ability to interpret complex data sets and deliver actionable insights + Proficiency in data visualization tools such as Tableau, Power BI, or similar platforms + Excellent communication and interpersonal skills, capable of building and maintaining strong relationships with clients and internal teams + Proven ability to manage multiple tasks and meet deadlines in a dynamic environment Preferred: + Experience with VMS platforms (e.g., VectorVMS, Fieldglass, Beeline, or similar systems) + Experience in workforce management or related programs + Familiarity with programming languages such as Python or R + Knowledge of workforce data governance and compliance requirements **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor \#LI-CB1 **Reasonable accommodation statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111. $60,000 - $65,000 per year The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
Posted 2025-10-28

Recommended Jobs

Security Officer - Mall Bike Patrols

Allied Universal
Birmingham, AL

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborativ…

View Details
Posted 2025-11-06

Instructor-Cosmetology

Remington College
Mobile, AL

Job Description Job Description Cosmetology Instructor- Beauty Industry Professional JOB DESCRIPTION: Are you a dedicated and enthusiastic cosmetologist ready to make a difference by educat…

View Details
Posted 2025-10-23

Customer Service / State Farm Agency

Jeff Kahn - State Farm Agency
Saraland, AL

Jeff Kahn - STATE FARM Agency, located in Saraland, AL, has an immediate opening for a Customer Service / Sales Professional. This is a successful and dynamic organization backed by many years of i…

View Details
Posted 2025-07-27

Outside Sales Rep (Transportation)

Clean Harbors
Dolomite, AL

Safety Kleen in Dolomite, AL is seeking a Vac Truck Sales specialist to join their safety conscious team! The Vac Services sales specialist is directly responsible for the profitable revenue growth f…

View Details
Posted 2025-11-10

Nuclear Medicine Technologist - Outpatient Cardiac Imaging

Community Health Systems
Gadsden, AL

**_Tuition Reimbursement and Up to $20K Student Loan Repayments Eligible!_** At Gadsden Regional Medical Center, we believe in the power of people to create great care! We look forward to you becoming…

View Details
Posted 2025-11-14

Assistant I

Graphic Packaging International
Tuscaloosa, AL

We produce everything from the paper cup that may have held your coffee this morning, to the carton that contained your frozen meal last night, to the basket that held your beer or soda bottles last w…

View Details
Posted 2025-10-21

Remote Online Data Entry Work From Home - Entry Level

Maxion Corp
Pelham, AL

Join Our Team as a Work-From-Home Data Entry Research Panelist! Are you ready to earn money from the comfort of your own home? This exciting opportunity is perfect for anyone with a var…

View Details
Posted 2025-11-04

Instrumentation & Controls Technician II

Liberty Personnel Services, Inc.
Montgomery, AL

Job Details: Instrumentation & Controls Technician II Are you ready to be part of a dynamic and thriving team in the control systems industry? We offer an environment that fosters personal grow…

View Details
Posted 2025-10-28

Test Engineer (SME)

Cintel Inc
Huntsville, AL

Job Title: Test Engineer (SME) Location: Huntsville, AL Position Type: Full-Time Position Overview Cintel is seeking a highly skilled Senior Test Engineer with extensive experience in …

View Details
Posted 2025-09-22

Dentist - DDS / DMD

Aspen Dental
Homewood, AL

This opening is a lead dentist role, Managing Clinical Director. At Aspen Dental, we put You 1st, offering the financial security and job stability that comes with working with a world-class Dental Se…

View Details
Posted 2025-11-14