We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?
The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.
What we're looking for: We're looking for a diligent and proactive Operations Support Specialist to join our team. This role is vital for ensuring smooth system operations, providing essential support to our dealer network and internal colleagues, and contributing to key operational processes. You'll be involved in everything from daily troubleshooting and communication to executing critical monthly tasks and collaborating closely with team members to provide comprehensive coverage and support.
**What you'll do...**
+ Provide comprehensive system and dealer support, managing incoming requests and troubleshooting technical issues, data discrepancies, and user access problems.
+ Communicate effectively with internal users, dealers, and external partners to diagnose issues, educate on system usage and best practices, and prevent future problems.
+ Administer user accounts and access across various platforms and environments for internal and external users.
+ Execute routine and complex operational tasks involving data analysis, validation, and compliance checks, requiring high attention to detail.
+ Contribute technical expertise, act as a knowledgeable resource, and assist with testing for system updates and projects.
+ This role requires strong troubleshooting, communication (technical & non-technical), task management, and collaboration skills.
**You'll have...**
+ 2+ years of experience leading or significantly contributing to the human-centered design process within highly collaborative, multidisciplinary teams.
+ Experience working in globally distributed teams.
+ 2+ years of knowledge of Originations Systems (Credit Analysis, Contract Funding, Pinnacle LO, RouteOne, Program Management including PARMS
+ 2+ years of Dealer Services Analyst experience
+ 2+ years of Contract Funding experience
+ 2+ years of Team Leader experience
**Even better, you may have...**
+ Experience with financial, lending, or dealer management systems (like Pinnacle, DSA, DISNE).
+ Familiarity with dealer support systems (like RouteOne) and related account/access management processes.
+ An understanding of finance or funding processes, particularly account discounting.
+ Advanced knowledge of Jira and other industry-standard software.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year's Day
Paid time off and the option to purchase additional vacation time.
This position is a range of salary grades 6-8 .
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
**Requisition ID** : 47503