Housekeeping Supervisor

Job Description

Job Description

At Battle House Hotel and Spa we pride ourselves on delivering unparalleled service in a stunning environment. Our hotel is full of charm, luxury, and modern amenities, offering our guests an unforgettable experience. We are seeking dynamic and results-driven candidates to join our team to deliver outstanding service to our guest.

Why Join Us? This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests.

As a part of the PCH Hotels & Resorts portfolio, we offer a robust compensation and benefits package, including:

• Health, Dental, Vision and Life Insurance including FSA and HSA options
• Short and Long-Term Disability
• Paid holidays, Vacations, PTO and Sick Leave.
• 401k with matching
• Tuition Reimbursement
• Hotel and Food and Beverage Discounts

And much more!

Job Description:

As a member of our hospitality team, the primary responsibility of a Housekeeping Supervisor is to coordinate and supervise the daily operations of the Housekeeping and Laundry Departments by managing key access, monitoring productivity, assigning special cleaning tasks, such as high and low dusting, cleaning coffee pots, and assigning extra cleaning duties. A crucial part of this role is to monitor linen orders and conduct bi-monthly inventory checks for both linen and amenity supplies, and ensure all floors are stocked with the requested linens. This role will create positive leadership by providing guidance and training for the department. Exceptional guest service skills and responding to guest service calls promptly and professionally to ensure a positive guest experience.

• Coordinate the daily sign-in/out of master keys/section keys, ensuring proper tracking and security measures are followed. Monitor housekeeping productivity by tracking vacant dirty (VD) rooms at specific times and promptly notify the manager of any potential concerns.
• Assign daily special assignments, such as high dusting, low dusting, and coffee pot cleaning, to housekeepers for extra cleaning duties. Ensure general cleaning and tracking of bedspreads, tub/tile, and mildew are consistently executed to maintain high cleanliness standards.
• Take full responsibility for AAA inspection rooms, ensuring that all designated rooms meet or exceed the required standards set by the AAA guidelines.
• Enforce the use of the red sticker LSOP (Linen Standard of Operating Procedures) to ensure that all rules and regulations are followed. Ensure timely completion of all accident/incident reports, maintaining a proactive approach to safety and compliance.
• Manage the weekly inventory, ordering, and maintenance of cleaning supplies, guest supplies, office supplies, and uniforms based on projected occupancy and budgeted wages. Foster efficient inventory management to minimize waste and control expenses.
• Conduct thorough reviews of inspection room requirements during pre-shift meetings and schedule staffing accordingly, taking into account occupancy levels, labor costs, guest satisfaction, and budgeted wages.
• Maintain appropriate linen par levels and order new linen based on seasonal demands to ensure an uninterrupted supply of linens for guest rooms and public areas.
• Promptly notify and follow up on equipment repairs, ensuring the smooth functioning of laundry, housekeeping, and contract labor operations. Keep a productivity sheet updated to monitor performance and identify opportunities for improvement.
• Collaborate closely with the Housekeeping Manager to develop and maintain a comprehensive cleaning schedule for all areas of the hotel, optimizing efficiency and productivity.
• Monitor attendance, address tardy arrivals, and control call-offs to maintain a reliable and punctual workforce.
• Regularly inspect linen for damages, recommend appropriate treatment, and ensure proper usage and distribution throughout the day, maintaining adequate linen stock on floors and in the pool area.