Customer Support Administrator Alabama

Job Description

Job Description

Customer Support Administrator

Note: This position is based in Sarasota, Florida.

Job summary

Based in Clanton, Alabama, the Customer Support Administrator position is a pivotal role in providing concise communication between the technical and manufacturing departments at our organization. Customer Support Administrator is a frontline position for customer out-of-warranty purchases.

Job Responsibilities:

• Timely turnaround of warranty and non-warranty parts orders from technicians to manufacturing department.
• Creation and sending quotes for out of warranty parts and/or labor to customers.
• Receiving payment information from customers for part and labor purchases.
• Work with customers and shipping partners on freight issues and notifications.
• Provide backend assistance for other Customer Support Administrators.
• Accurate documentation in CRM software for all communications internally and externally.

Education/Experience

• High school diploma or equivalent (Required)
• 2+ years’ experience with Windows OS & Microsoft Office.
• 2+ years of internal or external technical/customer support.

• Excellent communication and problem-solving skills.
• Experience with/knowledge of Epicor CRM system (Preferred)

Skills/Competencies

• Multitasking: Ability to juggle two or more projects simultaneously
• Analytical: Strong problem-solving skills
• Communication Skills: Ability to effectively communicate the solution and remain calm under pressure
• Effective verbal and written communication skills.
• Excellent interpersonal skills interacting successfully with customers, management, and team members.
• Decision making skills – Discretionary changes to payment terms and shipping options.

Job Location

The location of this job is in our Clanton, AL manufacturing facility.

Work Environment

This position is in a climate-controlled office setting, working five to seven hours daily seated at a computer.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
• Sedentary and physical activity requiring reaching, bending, kneeling, stooping, pulling, carrying, balancing, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing.
• Visual requirement is for close vision, distance vision, peripheral vision, and ability to adjust focus.
• Required to stand, walk (or otherwise be mobile).
• Ability to deal with stressful situations as they arise.

Stewart Signs is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Stewart Signs strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

Stewart Signs complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.