Regional Director of Operations

Job Description

Job Description

Description:

Job Summary: Responsible for the overall success of a property in guest and associate satisfaction, quality assurance and revenue generation.

SPECIFIC RESPONSIBILITIES

• Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals
• Holds team members accountable for results
• Develops and implements multi year business and profitable growth strategies for a region to deliver increased market share by managing financial performance, assessing economic factors, demographics trends, and competitive strategy, enhancing the brand; and leveraging relationships
• Ensures unbeatable excellence in all brand and LBA standards
• Ensures acquisition of competitive talent for a region, partnering in development of company human resources initiatives and promoting opportunities to attract and retain a high performing diverse workforce
• Analyzes and mitigates risk to the region by proactively monitoring internal and external risk opportunities to the company, developing a action plan, and utilizing the regional team to execute the plan
• Manages overall financial performance of the region by analyzing and reconciling financial reports, determining trends and areas of opportunity, advising others on cost control methods, and resolving budgetary issues
• Provides overall direction for a region by analyzing business objectives and guest needs; developing, communicating, building support for, and implementing business strategies plans, and practices
• Cultivates an environment where associates respect and adhere to company standards of integrity and ethics
• Adds value to LBA Hospitality by focusing on improving total revenues and RevPAR
• Facilitates participation in all training programs
• Focuses on local sales efforts and QA improvement
• Evaluates the performance of each property
• Creates strategies for region that align with the company’s strategies and lead to the achievement of business priorities. Pursues initiatives and opportunities that will support the companies strategies
• Promotes reputation and social responsibility
• Builds and sustains an environment where adherence to and reinforcement of the highest standards of integrity and ethics are the norm
• Demonstrates creativity and strength in the face of change, obstacles and adversity

PRE REQUISITES

• Minimum Five years hospitality experience with a focus on multi property operations
• Multiple brand knowledge preferred
• Extensive hotel financial knowledge
• Five years supervising managers who have P&L responsibility and make employment decisions

ESSENTIAL FUNCTIONS

• Computer skills: Basic knowledge required. Hilton and Marriott Revenue Management Systems, Excel, Word, PowerPoint and Outlook experience preferred.
• Must be able to lift and carry 30 pounds, push and pull 50 pounds
• Must be able to sit or stand for extended periods of time
• Must maintain a valid Drivers License and Motor Vehicle Insurance.
• Must be able to speak and read English.
• Must display professionalism, honesty and trustworthiness at all times.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Ability to build and maintain strong relationships with property GM & DOS; Regional 1-1-1Teams, fellow RDOs and Corporate Staff; Brand Representatives and Support; Key Ownership Contacts
• Possesses excellent analytical skills and the ability to effectively communicate (verbal, written) recommendations based on analysis
• Possesses strong deductive and inductive reasoning, and be able to translate the results into actions
• Possesses attention to detail and follows through to conclusion
• Ability to promptly respond to multiple request and meet deadlines as required
• Possesses organizational skills and able to prioritize tasks
• Ability to work in a multi-task environment
• Ability to make sound decisions with minimal supervision and be proactive rather and reactive
• Ability to take initiative towards learning new tools and processes
• Promotes an Associate focused environment

WORKING CONDITIONS/SPECIAL REQUIREMENTS

• Position is Corporate office or Field-based
• Priorities and workloads are subject to change requiring flexibility and the acceptance of non-routine assignments.
• Night and weekend work may be required to meet specific deadlines and commitments
• Extensive travel (75-80%) required