Club Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Employee discounts
• Health insurance
• Paid time off
• Training & development

Club Manager Job Description

The Club Manager is responsible for overseeing daily gym operations to ensure a high-quality, Judgement Free experience for all members, while also driving the clubs financial performance. This role requires hands-on leadership to recruit, develop, and manage a high-performing team, as well as maintain a clean, welcoming, and safe environment.

Essential Duties and Responsibilities

Staff Leadership & Management

• Recruit, hire, train, and develop all club staff, including Member Service Representatives, Trainers, and Custodians.

• Lead by example and provide consistent coaching and mentorship aligned with PF core values.

• Create and maintain staff schedules, ensuring full coverage at all times; provide shift support when needed.

• Manage employee relations, including conflict resolution, performance evaluations, and disciplinary action when necessary.

• Serve as on-call support 24/7 to address urgent club needs and emergencies.

Customer Experience

• Foster a welcoming, supportive environment for all members, guests, and prospective members.

• Ensure that superior customer service is delivered consistently across all member interactions.

• Oversee all front desk functions including:
  • Member check-in

  • Phone and in-person inquiries

  • New member sign-ups

  • Club tours

  • Membership account support

• Ensure smooth and timely opening and closing of the club each day.

Facility Operations

• Ensure the facility remains clean, well-maintained, and safe at all times; actively participate in daily cleaning tasks.

• Identify and communicate equipment repair needs promptly; coordinate with appropriate vendors or maintenance teams.

• Enforce and uphold all safety protocols for members, staff, and equipment usage.

Administrative & Financial Oversight

• Support marketing and promotional initiatives; ensure staff is well-trained on current campaigns.

• Manage club expenses and authorize necessary purchases and refunds.

• Complete and submit HR documentation, including payroll-related forms, in coordination with the Corporate Payroll Team.

• Track and analyze club performance metrics on a weekly, monthly, and annual basis.

Qualifications

• Proven leadership and customer service experience (fitness industry preferred).

• Excellent communication, organizational, and conflict-resolution skills.

• Basic proficiency in Microsoft Office Suite and general computer usage.

• Current CPR certification (required).

• High school diploma or GED (required).

• Must be 18 years of age or older.

Physical Demands

• Must be able to stand and walk for extended periods throughout the shift.

• Frequent verbal communication in person and over the phone.

• Ability to occasionally lift up to 50 lbs.

• Possible exposure to cleaning agents and chemicals.