Truck Shop General Manager

Job Description

Job Description

TA Travel Center/LV Petroleum is looking for a Truck Shop General Manager for our Robertsdale, AL location. We are open to considering if you plan to relocate.

The Truck Shop General Manager is an inspirational leader who oversees the Truck Service Profit Center which includes leading a team of technicians, overseeing marketing and operations functions, and ensuring excellent customer service. This individual coaches their team in troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers in a professional and accommodating manner. The General Manager ensures we are returning every traveler to the road better than they came!

In this role, you can expect to:

• Be a servant leader and inspire your team to meet and exceed company performance standards and improve the Truck Service department (i.e. fast and friendly customer service, good product knowledge, up-beat atmosphere, etc.)
• Develop a trusting atmosphere that is conducive to receiving feedback from team members and guests; coach and performance manage team members according to company policy
• Recruit, hire, train and retain highly motivated employees according to company guidelines and create a culture where employees feel respected and recognized for their achievements
• Coach your team in troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers in a professional and accommodating manner
• Conduct visual inspections to ensure that all products and services are available
• Be responsible for achieving financial objectives of the business through effective management of people, product, service and facility processes, including a focus on the revenue and profit components
• Lead all aspects of payroll, accounting, inventory and personnel documentation procedures to ensure accuracy and timeliness in reporting and compliance with state and federal laws
• Adhere to safety standards and abide by standards of operation. Follow company guidelines on vendor relationships

Requirements

• A leader who sets the example when working alongside team members
• High School Diploma (or GED) required; Associate’s or bachelor’s degree preferred
• 5+ years of supervisory experience in the following areas preferred: convenience store, truck service, travel center, or other related business activity
• Proficient planning and analytical skills (i.e. understanding the calculations on the P&L, coverage ratio, budget & expense report, etc.) – able to achieve positive financial results
• Exhibit excellent verbal and written communication skills
• Ability to effectively present business actions plans and operational reports to management
• Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions
• A valid driver's license required