Utility Teller

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Role

Responsible for accurately processing financial transactions and assisting members in the lobby or drive-thru and by phone and email. Provides friendly, professional, and confidential service to members while minimizing wait time. Assists members with a variety of products and services. Works at all branch locations, including contact center, based on the needs of the organization. Daily schedule adjustments can and should be expected.

Major Duties and Responsibilities

Demonstrates efficiency with financial transactions for shares, checking, and loans; receives funds, posts transactions, and processes withdrawals as requested. Processes redemption for bonds. Verbally confirms intended transactions with members to assure needs are met and errors are minimized. Balances cash drawer daily to assure accuracy in transactions and notifies supervisor regarding any outages. Follows established procedures for accepting checks, determining appropriate holds, and negotiating checks on member accounts. Effectively processes shared branching transactions according to Shared Branching Operating Rules and Regulations.

Obtains member information and inputs or updates information into the core system. Explains and educates members about products and services focusing on benefits from using needs-based conversation skills. Assists with a wide variety of member services including account questions, fraud and dispute issues, and safe deposit boxes. Assist with FSR and manager tasks including loan post close processes such as scanning and filing loan documentation as needed.

Fills in as an agent in the Member Contact Center. Answers incoming calls and emails and helps maintain a high service level. Exhibits exceptional member service and consistently meets call grading standards.

Assists other departments with transactions as needed. Performs various administrative tasks including but not limited to scanning, sorting, and filing. Assists with system testing.

Comply with all company policies, procedures, and service standards. Comply with all applicable laws and regulations.

All other job responsibilities as assigned by management.

Knowledge and Skills

One year of teller, cash handling, customer service, or related experience required. Experience in sales preferred.

High school degree or GED required.

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. Ability to communicate information of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating, and/or advising others on matters of significance. Ability to develop and foster strong working relationships with team members and members to ensure we are achieving the overall mission and vision of the credit union. Incorporate core values into daily activities and decisions.

Good written and oral communication skills Time management skills Ability to prioritize and multitask Logic and reasoning skills Attention to detail Microsoft Office

ADA Requirements

Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal to moderate noise.

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on both internal and external confidential matters.

Nothing in this position description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

ASE Credit Union is an Equal Opportunity Employer