Junior Customer Service Representative

Who We Are

For over 30 years, Calagaz Printing has been Mobile's go-to print partner, and we're not slowing down. As a veteran-owned family business, we take genuine pride in our work and in the relationships we build with our customers and our team. Calagaz Printing is the kind of place where your ideas matter, hard work gets noticed and we celebrate wins together.

We're growing in 2026, and we're looking for someone eager to learn the print industry from the ground up. If you're friendly, organized and ready to develop valuable customer service skills, this is your chance to join our talented and driven team. No printing experience required! We'll teach you everything you need to know. What matters most is your attitude and willingness to learn.

What You'll Do

You'll be the welcoming first impression of Calagaz Printing - greeting walk-in customers, answering phones, and learning the ins and outs of our business alongside an experienced Customer Service Representative. This is a hands-on training role where you'll build real skills while supporting our team and customers every day.

Your Day-to-Day

• Answer all incoming phone calls and route them to the right team members
• Greet every walk-in customer with a friendly smile and assist them promptly
• Help customers picking up completed orders
• Make reminder calls and send emails to customers when their orders are ready
• Process quotes for new business from phone and walk-in customers
• Enter estimates into our system accurately
• Maintain a clean, organized, and professional front office environment
• Learn order processing, customer service best practices, and printing terminology under guidance
• Support the CSR team with administrative tasks as needed

What We're Looking For

• High school diploma or GED
• Friendly, professional demeanor with strong people skills
• Good communication skills - both on the phone and in person
• Basic computer skills and willingness to learn new software
• Reliable, punctual, and eager to learn
• Ability to multitask in a busy environment

You'll Thrive Here If You

• Love interacting with people and making them feel welcome
• Are curious and ask questions when you want to learn something new
• Stay positive and adaptable when things get busy
• Pay attention to details and take pride in doing things right
• Are looking for a career path, not just a job

What We Offer

• Pay rate: $17.00 - $20.00 (based on experience)
• Medical insurance
• Paid time off and paid holidays
• 401(k) retirement plan with company match
• Hands-on training and mentorship from experienced team members
• Clear path for advancement as you develop your skills
• A workplace that values you as a person, not just an employee

Ready to Start Your Career?

If you're eager to learn, love helping people, and want to grow with a respected local business, we'd love to meet you.