Travel Sales Specialist

Job Description

Job Description

Job Description

Travel Sales Specialist

Position: Travel Sales Specialist

Area: Reservations

Reports to: Reservations Manager

Location: Remote

Target Start: ASAP

About Classic Vacations – The Classic® Difference

Classic Vacations is the #1 luxury vacation wholesaler for Travel Advisors, driven by a singular purpose: to delight our clients

with exceptional vacation experiences. Our team’s commitment to excellence ensures that every journey we create is

seamless, luxurious, and filled with unforgettable moments. We take pride in our role as trusted partners to travel

professionals worldwide, providing world-class accommodations, unparalleled service, and exclusive privileges in premier

destinations.

Role Overview

Are you motivated, detail-oriented, and passionate about bringing dream vacations to life? Classic Vacations, the #1 rated luxury vacation wholesaler for Travel Advisors, is seeking a Travel Sales Specialist to join our team.

In this role, you will serve as a trusted partner to Travel Advisors, guiding them through the booking process, providing expert recommendations, and ensuring every trip is flawlessly executed. From individual travelers to small groups, you’ll leverage your destination knowledge, sales acumen, and customer-first mindset to deliver memorable travel experiences.

This role is ideal for someone who thrives in a fast-paced environment, loves problem-solving, and wants to contribute to the Classic Vacations promise of exceptional service.

Why This Role Matters

For more than 45 years, Classic Vacations has built its reputation on trust, reliability, and delivering exceptional travel experiences. The Travel Sales Specialist plays a vital role in upholding this standard by ensuring Travel Advisors and their clients receive world-class support at every stage of the journey.

By converting inquiries into bookings, promoting the full range of Classic’s services, and providing personalized expertise, you directly impact both the company’s growth and our clients’ satisfaction. Your work not only helps travelers enjoy seamless and memorable vacations but also strengthens Classic’s relationships with valued Travel Advisors, reinforcing our standing as the premier partner in luxury travel..

Key Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

In alignment with Classic’s commitment to building a cohesive and high-performing team, your responsibilities will include:

Customer Engagement & Assistance

• Provide exceptional customer service by understanding and addressing travelers’ needs, preferences, and budgets.
• Act as the primary point of contact for Travel Advisors, assisting with planning, recommendations, and bookings.
• Maintain communication with clients and Advisors to gather feedback, build trust, and strengthen long-term relationships.

Destination & Product Knowledge

• Stay current on travel trends, destinations, cultural insights, and activities to provide personalized recommendations.
• Maintain strong knowledge of Classic’s offerings, including travel packages, flights, accommodations, insurance, and activities.

Itinerary Planning & Booking Coordination

• Create customized travel itineraries tailored to client interests and budgets.
• Create, modify, and cancel pre-travel reservations across flights, accommodations, and tours.
• Ensure accuracy of all bookings and proactively manage changes, cancellations, and special requests.

Budget Management & Sales

• Help clients identify travel options that align with budget expectations.
• Promote and upsell additional services such as travel insurance, upgrades, tours, and excursions.
• Convert inquiries into bookings while consistently meeting or exceeding call and conversion goals.

Problem Resolution

• Troubleshoot issues that arise before or during travel and provide timely, creative solutions.
• Safeguard the client experience by resolving challenges quickly and professionally.

Client Relationship Management

• Cultivate and nurture strong relationships with key clients, partners, and stakeholders.
• Proactively engage with existing accounts to understand evolving needs, preferences, and challenges.

Market Research & Insights

• Monitor industry trends, competitor activities, and emerging market opportunities.
• Leverage insights to refine Classic’s offerings and better meet client expectation.

Sales Performance Metrics

• Consistently meet and exceed sales and call performance targets, contributing directly to company growth.
• Accept and handle an average of 2.0 calls per hour, with a goal of converting 10% of calls to paid bookings each pay period.

Technology & Systems

• Use Classic’s PLEX system to manage client bookings with accuracy.
• Demonstrate advanced computer skills with tools such as PowerPoint, Executer, Word, Excel, and Outlook.

The above is intended to describe the general content of and requirements for the performance of this position. It should

not be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job

description restricts management’s right to assign or reassign duties and responsibilities to this position at any time.

Qualifications & Skills

In line with Classic’s values of continuous improvement and organizational health, we seek a leader who exemplifies both

technical expertise and a collaborative spirit.

Education:

• A degree in tourism, hospitality, or a related field is a plus.

Experience

• Proven sales and negotiation experience, with a track record of meeting or exceeding sales targets.
• Demonstrated success in converting an average of 10% of calls to paid bookings per pay period (may vary by period).
• Ability to consistently handle an average of 2.0 calls per hour each pay period.
• Experience working in a structured, fast-paced call center environment.

Skills

• Strong knowledge of travel destinations, airlines, hotels, and travel products.
• Excellent verbal and written communication skills, with strong active listening abilities.
• Proficiency with Microsoft Office applications and familiarity with travel booking systems or software.
• Attention to detail to ensure all travel arrangements are accurate and well-organized.
• Problem-solving skills with the ability to manage unexpected challenges and resolve issues effectively.

Competencies

• A customer-centric mindset with a focus on delivering exceptional service.
• Flexibility and adaptability, including the willingness to work evenings, weekends, and varied schedules.
• Motivated, team-oriented approach with the ability to collaborate across departments and with external partners.

Employment Terms & Benefits

• Work Schedule: Full-time, 40+ hours per week, with virtual office work.
• Compensation: DOE + Bonus Incentive (based on company and individual performance).
• Office: Work is virtual

Physical Requirements

• Ability to perform essential job functions while working at a computer for extended periods.

At Classic Vacations, we’re more than a travel company—we’re dream makers. Our team is passionate, driven, and committed to delivering world-class service while fostering a culture of collaboration, innovation, and excellence.

By joining us, you’ll be part of a company that values its people, prioritizes work-life balance, and provides opportunities for personal and professional growth. Together, we’ll redefine luxury travel experiences and make lasting impacts on clients’ lives.

Entrepreneurial Mindset and Adaptability

In our entrepreneurial and collaborative environment, every team member is encouraged to contribute to the ongoing improvement and success of the organization. While each role has specific responsibilities, we embrace flexibility,

and salaried employees may engage in tasks beyond the traditional job scope when these opportunities arise. This approach fosters professional growth, allowing individuals to expand their skills, take on new challenges, and build strong cross-departmental relationships. Aligned with our commitment to mutual success, team innovation, and shared accountability, we believe that empowering every employee to actively participate in organizational growth enhances both individual development and our ability to serve our customers and community.

Classic Vacations’ Commitment to Diversity & Inclusion

Classic Vacations is an Equal Opportunity Employer. We are dedicated to fostering an inclusive workplace where every team member is valued, respected, and supported, regardless of background. We are committed to a culture

that celebrates diversity and empowers all employees to reach their full potential.

Affirmative Action Statement

It is the policy of Classic Vacations to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay, and all other conditions and terms of employment. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

For more information, please contact Classic Vacations Human Resources @ [email protected]