Intake Team Lead

Job Description

Job Description

Why Work For Us

Alexander Shunnarah Trial Attorneys is a rapidly growing personal injury law firm based in Alabama with offices across the nation. We handle complex cases and provide each attorney and staff with the support they need enabling us to best serve our clients. Our attorneys and staff pride themselves on their skill set, experience, compassion, and commitment. We are dedicated to giving our clients the utmost attention and care while fighting for them to get what they deserve.

At Alexander Shunnarah Trial Attorneys, we take a real approach. We are innovative, always finding ways to be better, and have a go-getter mentality across the board. Each team member plays a critical role in our mission. We know our people are what makes us great. If you're looking for a career where you can help make a difference in the lives of others alongside a supportive team, we encourage you to apply!

• Client Commitment
• Integrity
• A Will to Win
• Teamwork
• Personal Accountability
• Passion

As the Intake Team Lead, you will be a driving force in our Intake Department. Your leadership will be essential in developing and enhancing the performance of our Intake Specialists, guiding them to exceed departmental goals while fostering a positive and productive work environment. This role offers the opportunity to shape the team's success and contribute to the firm's overall growth.

This is a 100% on site position. We believe this work is done best together!

• Lead and Inspire: Provide dynamic leadership to a team of Intake Specialists, creating a collaborative and motivated environment focused on exceeding goals.
• Team Development: Coach, mentor, and develop team members to maximize their potential and contribute to their professional growth.
• Performance Management: Implement performance metrics, provide regular feedback, and create targeted improvement plans to optimize individual and team performance.
• Client Relations: Ensure the team delivers exceptional client service, addressing inquiries and resolving issues promptly and professionally.
• Process Optimization: Continuously evaluate and improve intake processes to enhance efficiency and accuracy, ensuring seamless client onboarding.
• Communication & Collaboration: Foster open communication within the team and across departments, facilitating a collaborative and supportive environment.
• Disciplinary Action: Implement disciplinary actions as needed in a fair and consistent manner.
• Data Accuracy: Enforce accurate client data intake processes to ensure compliance and informed decision-making.
• Additional Responsibilities: Undertake any other related duties as required to support team and departmental objectives.

• Experience:
  • High school diploma or equivalent.
  • 2+ years of experience with Microsoft Office.
  • Prior management experience is required, 2 years preferred.
  • Customer service experience of at least 2 years is preferred.
• Exceptional Leadership Skills: Proven ability to motivate, mentor, and lead a team to achieve outstanding results.
• Strategic Thinking: Ability to analyze performance data, identify areas for improvement, and implement effective strategies.
• Communication & Interpersonal Skills: Excellent verbal, written, and interpersonal skills, with the ability to build rapport and foster strong relationships.
• Customer Service Expertise: Demonstrated commitment to providing exceptional client service and resolving issues effectively.
• Organizational Prowess: Superb organizational skills and attention to detail, ensuring efficient workflow and accurate data management.
• Time Management Acumen: Effective time management skills with a track record of meeting monthly quotas and deadlines.
• Technical Proficiency: Comfortable navigating a fast-paced call center environment and utilizing relevant software and technology.
• Empathy & Understanding: Demonstrated empathy towards clients and team members, creating a supportive and understanding atmosphere.
• Confidentiality: Ability to maintain the highest level of confidentiality in all aspects of the role.
• Typing Speed: 35+ words per minute.

• A Great Role: Full-time position with opportunities to grow and contribute to impactful cases. 8 hour shift.
• Comprehensive Benefits: Dental, vision, and health insurance, plus supplemental insurance and paid time off.
• Salary: Base salary up to $52,000 per year, with the opportunity for a discretionary bonus.
• A Supportive Environment: Join a team that values collaboration, innovation, and your professional development.

Ready to advance your career and make a real difference? Apply now and become a vital part of our dedicated team!

Alexander Shunnarah Trial Attorneys is committed to a diverse and inclusive workplace. Alexander Shunnarah Trial Attorneys is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email [email protected] .