Project Delivery Senior Analyst-Investor Servicing Senior Analyst
- Supports end-to-end investor service across private equity, hedge funds, real estate, and special situations strategies. Responsibilities include client onboarding, broker-dealer support, intaking and responding to ongoing investor information requests, escalation management, and fund document oversight. The ideal candidate brings alternatives fund administration experience, strong knowledge of private fund mechanics and lifecycle functions, and a proven ability to drive process improvements, manage internal and external relationships, and deliver exceptional client service. Here are the specific responsibilities for this role:
- Support daily investor and internal inquiry escalations, ensuring timely and accurate resolution
- Support cross-functionally with sales, tax, legal, accounting, and fund administration teams globally to manage client onboarding, side letter negotiations, fund launches, and co-invest activities
- Support the annual budgeting cycles and run rate revenue analysis to ensure funds' financial viability.
- Assist with U.S. broker-dealers, responding to inquiries from home offices and financial advisors while providing ad hoc and quarterly reporting
- Support technology transformation and automation initiatives to improve operational efficiency and enhance investor experience
- Support outgoing investor correspondence and oversee cash flow reporting to support portfolio management teams
- Support fund document repositories, including PPMs, LPAs, and subscription agreements
- Build and maintain strong relationships with internal and external stakeholders
- Deliver high-quality work products while identifying opportunities for ongoing process improvement
- 1+ years' experience in private equity or hedge fund administration at a reputable fund administrator or asset manager
- 3+ years of deep understanding of private equity or hedge fund mechanics, including end-to-end fund lifecycle functions
- 3+ years of demonstrated ability to manage high-volume investment operations inquiries, resolve investor issues, and oversee investor onboarding processes
- 3+ years of direct experience with private funds focused on real estate and special situations; exposure to global macro strategies strongly preferred
- 3+ years of proven experience managing and leading a managed service provider, including defining and monitoring SLAs and related governance responsibilities
- 3+ years of Team leadership experience in global (US/India) operational models; documentation and process improvement skills critical.
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
- Limited immigration sponsorship may be available
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
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