IT Specialist Senior
- Analyzing the effectiveness and efficiency of existing systems; developing and implementing strategies for improving or further leveraging these systems.
- Collaborating with IT Infrastructure Managed Service provider to resolve local end user and IT environment issues and service requests; Documenting incidents through the management system
- Designing and performing server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies.
- Supporting preparations and user acceptance testing required for infrastructure projects and enhancements.
- Integrating servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems.
- Collaborating with end users to prepare for Audit and SOX compliance
- Communicating with customers internally and externally to document resolutions, recommended courses of action, and follow through on project requirements and enhancements
- Creating and maintaining documentation as it relates to system configuration, mapping, processes, and service records.
- Providing guidance and solving escalated issues for IT Specialists on the team
- Performing other duties as assigned
- Solid knowledge and experience with servers, networks, PC/printer maintenance, antivirus software, Windows OS, and Microsoft Office
- Ability to recognize and analyze technical problems
- Well-developed project management skills
- Advanced understanding of IT policies, standards and procedures
- Strong ability to communicate and explain technical needs and problems to provide solution
- Demonstrated ability to handle escalations with professionalism and speed
- Fluent in English and primary language used in area of responsibility and/or location
- Five years of experience with desktop support
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