Room Inspector/Team Lead

Job Description

Job Description

As a member of our hospitality team, the primary responsibility of a Room Inspector is to supervise and oversee the cleaning activities of the housekeeping staff to ensure that guest rooms and common areas are clean, orderly, and attractive by reporting any spot cleaning needs to the Room Attendants, inspecting completed rooms to ensure proper cleanliness and supplies, and promptly updating the status of rooms after inspection. This role is also responsible for ensuring that rooms are completed by the end of the shift and the training and development of housekeeping staff. A crucial part of this role is to regularly conduct formal room inspections to maintain consistent standards of cleanliness and report any maintenance or operational issues to the manager.

• Perform spot checks in guest rooms and hallways, promptly notifying Housekeeping Aides of any areas requiring additional cleaning.
• Inspect rooms completed by Section Housekeepers to ensure proper supplies and cleanliness according to hotel standards.
• Provide immediate status updates for all inspected rooms, ensuring accurate and up-to-date room readiness information.
• Ensure all assigned rooms are inspected and ready for guests by the end of the shift.
• Train and develop Housekeepers in your division, offering guidance and feedback to enhance their performance.
• Respond to guest inquiries and complaints related to housekeeping services, resolving issues to the satisfaction of guests and the hotel's standards.
• Report personnel, room, and hallway issues to the Manager for appropriate action or resolution.
• Report maintenance problems and follow up to ensure timely resolution by the maintenance department.
• Collaborate with the Housekeeping Manager to establish and maintain a system for tracking and reporting room cleanliness and inspection results.
• Secure and return lost and found items promptly, following proper documentation procedures.
• Assist the Houseperson in maintaining floor linen rooms, ensuring a well-organized supply of linens and essentials.
• Conduct two formal room inspections per Housekeeper per day to maintain cleanliness standards.
• Report all uncompleted rooms at the end of the shift to the Housekeeping Manager or Linen Room Attendant.