Master Technician

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Company car
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Profit sharing
• Relocation bonus
• Signing bonus
• Training & development
• Vision insurance
• Wellness resources

Purpose:
At SWITCH, we exist to Make Life Better . We believe in creating meaningful connections between people and technology that enhance experiences in the workplace, home, and beyond. Every project we undertake is driven by our commitment to this purpose, ensuring that our solutions not only meet technical specifications but also enrich the lives of those who use them.

Core Values:
Love: We are passionate about what we do. Our love for people, technology, and problem-solving drives us to deliver a quality solution in every project.
Work: We believe in working hard and smart. We strive to meet our clients' needs with professionalism, attention to detail, and top-tier service.
Rest: Balance is essential to a high quality of life. We value the well-being of our team and clients, recognizing that taking time to rest leads to better outcomes for all

Overview:
You will be responsible for approving designs, installing, and maintaining systems that create immersive and efficient environments for our clients. You will work closely with project managers, clients, and designers to ensure seamless integration of technologies in both commercial and residential spaces. Your role is critical in bringing our company purpose to fruition through technology solutions that are easy-to-use and beneficial.

Key Responsibilities:
Design & System Integration:
Collaborate with clients and project teams to implement custom solutions.
Integrate audio, video, lighting, shades, video conferencing, alarm, cameras, networks, and control systems.
Ensure systems are compatible with existing or emerging technologies.
Installation & Implementation:
Perform the physical installation of equipment, including displays, speakers, projectors, video conferencing, cameras, alarm and control systems.
Program and configure systems for optimal performance, including calibration and testing for sound quality, video clarity, and overall functionality.
Client Interaction & Training:
Build strong relationships with clients by providing clear communication, managing expectations, and delivering exceptional service.
Train end-users on how to operate their systems effectively, ensuring they can confidently use the equipment to meet their needs.
Able to clearly communicate with other professionals such as architects, designers, contractors, builders, electricians, etc.
Maintenance & Troubleshooting:
Perform regular maintenance checks to ensure systems are performing as designed.
Diagnose and resolve technical issues in a timely manner, either remotely or on-site, to minimize disruption to the client.
Documentation & Reporting:
Maintain detailed documentation of system designs, configurations, and installations.
Provide reports to management and clients, outlining project timelines, system performance, and any necessary follow-up actions.

Qualifications:
Technical Expertise:
Extensive knowledge of all systems listed above and timeframe required to complete.
Proficiency in reading and creating schematics, blueprints, and technical drawings related to system designs.
Experience:
3+ years of both integration and customer service experience.
Hands-on experience in both commercial and residential environments.
Willingness to travel for out-of-town projects and training.
Certifications:
Certification credentials from industry leaders such as Control4, URC, CEDIA, ProSource, AESBL, etc. are preferred.
Drivers license and clean driving record.

Skills:
Professionalism:
Positive attitude, good customer service, strong work ethic, and professional appearance.
Strategic and Creative Thinking:
Adept at approaching situations with innovative solutions and long-term thinking.
Problem-Solving and Judgment:
Strong problem-solving abilities and a passion for working with cutting-edge technology. Excellent judgment, including negotiation and conflict resolution.
Interpersonal Skills:
Excellent interpersonal and communication skills to engage with clients and team members. Able to interact thoughtfully with diverse groups of people.
Teamwork and Independence:
Able to work both independently and collaboratively.
Leadership and Management:
Demonstrates leadership and motivational abilities.
Flexibility and Adaptability:
Able to balance multiple priorities and work under tight deadlines, including flexible hours. Able to manage multiple projects simultaneously and work in fast-paced environments.
Physical Capability:
Safe use of company vehicles, hand tools, ladders, and heavy delicate equipment. Able to lift heavy items, sit, stand, and kneel for extended periods.
Commitment to Compliance:
Can pass required screenings.
Eagerness to Learn:
Motivated to keep up with new technologies and processes.