Call Center Agent
- Answer incoming calls in a timely manner and greet customers warmly.
- Provide accurate information and assistance to customers regarding products, services, and policies.
- Resolve customer complaints effectively and efficiently while ensuring customer satisfaction.
- Document customer interactions and transactions accurately in our database.
- Follow up with customers as necessary to ensure their issues have been fully resolved.
- Work collaboratively with team members to improve processes and enhance customer experiences.
- High school diploma or equivalent required; further education or certifications are a plus.
- Proven experience in a customer service or call center role preferred.
- Excellent verbal and written communication skills are essential for effective interaction with customers.
- Strong problem-solving skills and the ability to think quickly on your feet.
- Familiarity with customer relationship management (CRM) tools is an advantage.
- Ability to handle stressful situations with professionalism and composure.
- Competitive salary package ($60,000 – $66,000).
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- Professional development and career growth opportunities.
- Supportive team culture with long-term career potential.
- Full-time, on-site role with stable working hours (Monday to Friday).
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