Real Estate Coordinator - US Based Remote

We are seeking qualified candidates for our Real Estate Coordinator role, a customer service position providing guidance and support to participants of our key real estate reward programs. In this role you will aid home buyers and sellers throughout their move journey, from the initial program enrollment all the way through closing.

This position is 100% remote for any location in the United States. Mountain, Central or Pacific Time Zone is preferred.

Key Responsibilities

• Maintain a caseload of 375-600 files
• Ability to manage multiple clients and diverse program details within a caseload
• Convert leads into sales by maintaining close contact and problem solving throughout the home buying/selling lifecycle
• Educate new customers on program benefits and program reward eligibility
• Manage escalations with professionalism and poise
• Identify real estate needs for each customer and tailor the best solution to meet their needs
• Act as an advocate to support the customer throughout their real estate transaction
• Function as a liaison between the customer and real estate agent to ensure excellent service
• Appropriately handle high volume of calls, emails, and texts per day
• Ensure proactive follow-up with customers at key touchpoints in their journey
• Adhere to specific call flow process according to policy-varies from client to client
• Achieve key metrics for customer enrollment, referral placement, sale closings, and program satisfaction
• Provide & facilitate cross-selling of mortgage and ancillary services as needed

Requisite Skills

• 2-3 years customer service; (retail, financial services, or call center)
• High school diploma required; some college preferred
• Bilingual English-Spanish speakers preferred
• Real estate knowledge preferred (home purchase, sale, or mortgage)
• Strong interpersonal, verbal, and written communication skills
• Digital literacy and ability to navigate multiple systems; Microsoft Office Suite, Google Suite, CRM experience strongly preferred.
• Strong attention to detail
• Planning and organization skills; ability to multi-task in a fast-paced environment
• Ability to relate to a customer in a professional and courteous manner
• Regular and consistent attendance/punctuality
• Embraces diversity and inclusion

EEO Statement: EOE including disability/veteran