Director of Quality, Risk & Compliance

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The Director of Quality, Risk & Compliance plays a critical leadership role in ensuring organizational excellence by developing, implementing, and overseeing frameworks that promote quality assurance, mitigate risks, and ensure compliance with regulatory, legal, and industry standards. The role holder collaborates with cross-functional teams to identify, assess, and manage risks while proactively addressing compliance gaps and ensuring adherence to applicable laws and ethical standards. Additionally, they provide strategic guidance on quality and risk management, lead internal and external audits, and drive initiatives that enhance operational efficiency, reduce liabilities, and build stakeholder confidence. By aligning quality, risk, and compliance efforts with organizational objectives, the Director plays a pivotal role in supporting sustainable growth and maintaining the organization's reputation for excellence.

Salary - £101,000 - £106,000

Closing date - 6pm on Wednesday 13th August

Benefits include:

• 25 days annual leave
• Holiday trade scheme
• Flexible benefits package
• 9% combined pension
• PMI

Key contacts and relationships

Internal

• Technology team

• Strategic initiatives team

• Client services team

• Product management & service design team

External

• Clients

• Vendor management team of key technologies

1. Strategic Leadership

• Provide direction and oversight of the development and implementation of a comprehensive Quality, Risk, and Compliance strategy aligned with the organisation's business objectives, regulatory requirements, and client expectations.

• Act as a trusted advisor to the senior leadership team, providing expert guidance on risk mitigation, compliance standards, and quality assurance frameworks.

• Lead the integration of QRC initiatives into business operations to create a culture of continuous improvement and compliance.

2. Quality Assurance & Improvement

• Oversee the implementation of Quality Management Systems (QMS) to ensure the delivery of consistent, high-quality services to clients.

• Support work to define, monitor, and report on Key Performance Indicators (KPIs) and quality metrics, driving improvement initiatives across business units.

• Create a team capable of conducting regular audits, evaluations, and benchmarking exercises to identify process inefficiencies and implement corrective actions.

• Champion a culture of customer-centricity, ensuring that all operational processes meet or exceed client expectations.

3. Risk Management

• Work to oversee the development and maintenance of a comprehensive Risk Management Framework, identifying, assessing, and mitigating operational, financial, regulatory, and reputational risks.

• Lead business continuity and disaster recovery planning, ensuring the organisation can respond effectively to potential disruptions.

• Create a framework that enables Maxumus to monitor emerging risks and trends within the industry and proactively adjust policies and procedures to address new threats.

• Provide risk-related insights and reports to the board and senior leadership to support informed decision-making.

4. Compliance Oversight

• Ensure the organisation complies with all applicable legal, regulatory, contractual, and ethical standards, including GDPR, ISO standards, health & safety regulations, and industry-specific requirements.

• Lead engagement with external regulators, auditors, and accrediting bodies, ensuring successful audits and certifications.

• Develop and maintain robust policies, procedures, and training programmes to embed compliance across the organisation.

• Monitor and report on compliance breaches, ensuring timely investigation, resolution, and implementation of preventative measures.

5. Policy and Procedure Development

• Develop, implement, and update policies, procedures, and guidelines that support organizational quality, risk, and compliance objectives, ensuring alignment with strategic goals.

6. Incident and Issue Management

• Oversee the investigation and resolution of compliance breaches, quality failures, and risk events, ensuring appropriate reporting, root cause analysis, and preventive measures are in place

7. Reporting and Stakeholder Communication

• Provide regular reports and updates to senior leadership, boards, and other stakeholders on quality performance, risk exposure, and compliance status, along with actionable insights and recommendations for improvement

Essential

1. Strategic Thinking and Vision

• Ability to develop and implement a long-term Quality, Risk, and Compliance strategy aligned with organisational objectives and client requirements.

• Expertise in integrating QRC frameworks into business operations to drive continuous improvement and operational excellence.

• Awareness of emerging risks, regulatory changes, and industry trends, enabling proactive adjustments to organisational policies and practices.

2. Deep Knowledge of Regulatory, Legal, and Industry Standards

• Extensive understanding of relevant legal and regulatory frameworks, such as GDPR, ISO standards, FCA regulations (if applicable), health & safety laws, and other industry-specific requirements.

• Familiarity with global compliance standards for multi-jurisdictional organisations, particularly in large-scale outsourcing environments.

• Expertise in conducting internal and external audits, as well as managing relationships with regulators and certification bodies.

3. Risk Management Expertise

• Strong capability in designing and implementing comprehensive Risk Management Frameworks, including risk identification, assessment, mitigation, and monitoring.

• Understanding of business continuity planning (BCP) and disaster recovery strategies, ensuring operational resilience.

• Analytical skills to assess complex risks and present clear, actionable recommendations to stakeholders.

4. Quality Assurance and Continuous Improvement

• Advanced knowledge of Quality Management Systems (QMS) and frameworks such as ISO 9001, Lean, Six Sigma, or Total Quality Management (TQM).

• Ability to define, measure, and report on Key Performance Indicators (KPIs) and quality metrics across multiple business units.

• Experience in leading process improvement initiatives, driving efficiency, and embedding a culture of continuous improvement.

Individual Competencies

• Exceptional Communication.

• Data-Driven Decision Making.

• Growth-Orientated Mindset.

• Solution focused.

• Detail-Orientated.

• Proactive and Agile Execution.

• Results Driven.

• Adaptive Leadership.

• Learning Agility.

• Emotionally Intelligent Leadership

Maximus Competencies

• Embraces Respect.

• Partners Effectively.

• Creates Innovative Solutions.

• Focuses on the Customer.

• Demonstrates Compassion.

• Takes Responsibility & Acts with Integrity.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary


£

101,000.00

Maximum Salary


£

106,000.00