Release of Information Specialist
- Assigned Release of Information request types will primarily be Continuing Care and Disability Determination Services, with cross-training on other request types as supervisor deems appropriate based on experience and performance
- Accesses Release of Information requests and medical records for healthcare client(s) according to the specific procedure and security protocol for each client
- Completes Release of Information requests daily, prioritizing requests as needed based on turnaround timeframes and procedures of VRC and the service agreement between the healthcare facility and VRC
- validates requests and signed patient authorizations for compliance with HIPAA, other applicable federal and state statutes, and established procedure
- classifies request type correctly
- logs request into ROI software
- retrieves and uploads requested portions of the patient’s medical chart (from electronic or physical repository)
- performs Quality Control checks to ensure accuracy of the release and to avoid breaches of Protected Health Information (PHI)
- checks for accurate invoicing and adjusts invoice as needed
- releases request to the valid requesting entity
- Rejects requests for records that are not HIPAA-compliant or otherwise valid
- For records pulled from a physical repository, returns records to proper location per VRC and healthcare client procedure
- Documents in ROI software all exceptions, communications, and other relevant information related to a request
- Alerts supervisor to any questionable or unusual requests or communications
- Alerts supervisor to any discovered or suspected breaches immediately
- Alerts supervisor to any issues that will delay the timely release of records
- Answers requestor inquiries about a request in an informative, respectful, efficient manner
- Stores all records and files properly and securely before leaving work area.
- Ensures adequate office supplies available to carry out tasks as soon as they arise
- Is available and knowledgeable to take on additional healthcare facilities or request types to assist during backlogs
- Understands that healthcare facility assignments (on-site and/or remote) are subject to change
- Carries out responsibilities in accordance with VRC and healthcare facility policies and procedures as well as HIPAA, state/federal regulations, and labor regulations
- Maintains confidentiality, security, and standards of ethics with all information
- Works with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner
- Alerts supervisor to any connectivity problems, malfunctions of software or computer/office equipment, or security risks in work environment
- Must adhere to all VRC policies and procedures.
- Completes required training within the allotted timeframe
- Creating invoices and billing materials to send to our clients
- Ensuing that client information details are kept up to date
- All other duties as assigned.
- High School Diploma (GED) required; degree preferred
- Prior experience with ROI fulfillment preferred
- Demonstrated attention to detail
- Demonstrated ability to prioritize, organize, and meet deadlines
- Demonstrated documentation and communication skills
- Demonstrated ability to maintain productivity and quality performance
- Basic knowledge of medical records and the Health Insurance Portability and Accountability Act of 1996 (HIPAA) preferred
- Prior experience with EHR/EMR platforms preferred
- Prior experience with Windows environment and Microsoft Office products
- Displays strong interpersonal skills with team members, clients, and requestors
- Must have strong computer skills and Microsoft Office skills
- Prior experience with operations of equipment such as printers, computers, fax
- machines, scanners, and microfilm reader/printers, etc. preferred
- Must be detailed oriented, self-motivated and can stay focused on tasks for extended periods of time.
- Must be able to read, write, speak, and comprehend English. Bilingual skills are desirable.
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