Interpreter

Job Title: Interpreter

Department: Registration / Finance

Classification: Non-Exempt

Reports To: Chief Financial Officer (CFO)

Approved By: HSI Board of Directors

Job Summary

The Interpreter provides interpreting and translation services for Spanish-speaking patients at HSI. This role serves as a vital liaison between HSI staff, patients, and their caregivers, while also serving as a resource person to help medical staff better understand patient needs.

Essential Functions

• Convey accurate and unbiased translation of information to patients and/or their caregivers needing assistance, including direct conversations and written documents.

• Facilitate effective communication between patients and medical staff.

• Maintain strict patient confidentiality in compliance with current HIPAA regulations.

• Familiarize new, non-English speaking patients with HSI facilities and available services.

• Assist as needed with patient registration and processing.

• Work collaboratively with staff to schedule patient appointments.

• Use language and terminology most readily understood by the individual being served.

Qualifications & Requirements

• Education: High School diploma or equivalent.

• Language Proficiency: Fluency in Spanish and English (reading, writing, and speaking).

• Testing Requirement: Must achieve a passing score on the HSI Interpreter Test and pass an annual language proficiency test.

• Experience: Previous experience in a healthcare environment preferred.

Knowledge, Skills, and Abilities

• Strong written and verbal communication skills in both English and Spanish.

• Excellent interpersonal skills with the ability to work well with the public and interact effectively with individuals from diverse cultural backgrounds.

• Professional mannerism, strong initiative, good report, and dedication to functioning in the best interest of HSI.

Physical Requirements & Working Conditions

• Physical Demands: Regular combination of sitting, standing, walking, speaking, and listening.