Service Advisor
Job Summary: McSweeney Auto Group is looking for a skilled and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be responsible for communicating with customers regarding their vehicle maintenance and repair needs, providing accurate estimates for services, and ensuring that all repairs are completed in a timely manner. This is a full-time, individual contributor role with opportunities for growth and advancement within our dealership. Compensation & Benefits:
- Competitive salary based on experience
- Comprehensive benefits package including medical, dental, and vision insurance
- Paid time off
- 401k retirement plan
- Employee discounts on vehicle purchases and service
- Ongoing training and development opportunities
- Greet customers and assess their needs for vehicle maintenance and repairs
- Listen to customer concerns and accurately record them for the service team
- Review customer vehicles and provide detailed estimates for necessary repairs and services
- Communicate with customers throughout the repair process, providing updates and addressing any concerns or questions they may have
- Ensure that all repairs are completed in a timely and efficient manner
- Work closely with the service team to ensure that customer vehicles are completed to the highest quality standards
- Maintain up-to-date knowledge of all vehicle manufacturer warranties and service recommendations
- Keep accurate records of customer interactions and completed services
- Meet or exceed monthly sales and customer satisfaction goals
- High school diploma or equivalent
- Previous experience in an automotive service advisor role
- Strong customer service and communication skills
- Knowledge of vehicle maintenance and repairs
- Ability to work in a fast-paced environment and handle multiple tasks
- Attention to detail and accuracy
- Proficient in computer programs and systems
- Must have a valid driver's license and a clean driving record
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