Shift Manager
- Consistently demonstrates integrity in actions and expectations
- Guides team members, ensuring they complete all assigned duties and serve safe, quality food in a friendly manner
- Scheduling and deploying the Team correctly
- Monitors the performance of each Team Member and hold them accountable for standards and expectations.
- Ensures a quality customer experience by driving fast and friendly service
- Maintains point of sale system by reporting all system failures and verifies download accuracy (e.g. pricing updates, menu changes).
- Ensure health and safety standards are met
- Adheres to all local, state, and federal laws and guidelines.
- Creates unity in the team by building cross functional relationships
- Respond to Team Member questions and resolves employee issues in a timely manner.
- Provide a restaurant that is a safe place for team members to work and customers to visit
- Able to navigate challenging situations and provide appropriate guidance
- Motivates and supports the team through active listening and the ability to communicate to a wide variety of audiences
- Represents Border Foods in handling customer complaints and/or issues; demonstrating a sincere approach and desire to find an effective solution.
- Instills a recognition culture that creates a positive work environment
- Strategic planner creates short term and long-term strategies for restaurant success
- Delivers profit by utilizing and interpreting the P&L in order to make the appropriate financial adjustments
- Sourcing, hiring, and developing excellent Team Members
- Conducting New Hire orientation and developing the training plan for each new hire
- Minimizes loss through strict observance of cash handling policies, proper training of Team Members, and complying with all accounting/banking requirements.
- Provides learning and development opportunities for all Team Members.
- Consistently demonstrates active and timely coaching capabilities.
- Seeks and shares ideas to help others succeed Required or Preferred
- Must be at least 18 years of age.
- High school diploma or equivalent.
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