Service Advisor

Job Description

Job Description

C. A. Russell Chrysler Dodge Jeep Ram is seeking a skilled and customer-oriented Service Advisor to join our service department team. In this role, you’ll act as the bridge between our customers and technicians—providing a positive service experience from drop-off to pick-up.

The ideal candidate is friendly, organized, and thrives in a fast-paced, team-driven environment. Prior automotive service experience is preferred but not required for the right candidate.

Key Responsibilities:

• Greet customers in a professional and timely manner
• Listen to customer concerns and accurately document vehicle issues
• Prepare repair orders and coordinate work with service technicians
• Communicate updates to customers throughout the repair process
• Review service recommendations and estimates with transparency and integrity
• Follow up with customers after service to ensure satisfaction
• Maintain accurate records in the dealership’s service management system
• Help manage the flow of service drive traffic and appointments

Requirements:

• Previous experience as a Service Advisor or in a customer service role preferred
• Strong communication and interpersonal skills
• Ability to multi-task and remain organized in a busy environment
• Proficiency with dealership software (Dealertrack, Reynolds & Reynolds, CDK, etc.) a plus
• Team player with a positive, customer-first attitude
• Valid driver’s license and clean driving record
• Ability to pass a background check

Compensation & Benefits:

• Competitive pay structure with incentive opportunities
• Health, dental, and vision insurance
• Paid time off and sick leave
• 401(k)
• Ongoing training and advancement opportunities
• Supportive, team-focused work environment

About C. A. Russell Automotive Group
C. A. Russell CDJR is a trusted and growing automotive organization committed to delivering exceptional service, quality, and value. With a strong focus on customer satisfaction and operational excellence, we take pride in supporting our employees with a professional work environment, opportunities for growth, and the tools needed to succeed in today’s competitive market.

Equal Opportunity Employer
C. A. Russell CDJR is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, veteran status, or any other protected status under federal, state, or local laws.