Networks Operations Controller

Job Description

Job Description

• Maintain 24×7 situational awareness of network health (availability, latency, loss, jitter, capacity, link/path status)
• Triage, contain, and restore service during incidents using documented runbooks/playbooks; coordinate swarming with Routing/Switching, Boundary Security, Platform, and Cyber teams
• Execute initial impact assessment, user/stakeholder communications, workarounds, and continuity steps, capture timelines and decisions for post incident review
• Operate dashboards, alerts, and synthetic/active tests; tune thresholds to reduce noise while protecting SLOs
• Correlate telemetry (syslog, SNMP/streaming telemetry, NetFlow/IPFIX, route/adjacency state) with actionable escalation paths
• Validate monitoring for new or changed network services (health checks and alerts in place before go live)
• Enforce CAB/CCB decisions, maintenance windows, freeze periods, and back out plans for network changes
• Verify pre change readiness (peer review, approvals, rollback tested, comms prepared) and confirm post change health
• Keep CMDB/CIs and topology/dependency maps current, record changes and relationships for traceability
• Lead problem investigations (recurring incidents, trend spikes); run root cause analysis (RCA) and durable corrective actions
• Track availability, MTTR/MTBF, error budgets, and capacity trends; recommend scaling, policy tuning, or resiliency patterns (path diversity, ECMP, QoS adjustments)
• Drive backlog items with owners and verify closure via effectiveness checks
• Execute patch/vulnerability windows for boundary devices per plan; validate policy deployments and change results
• Operate within RMF/DISA STIG constraints; preserve audit trails and evidence for assessments and ATO/cATO sustainment
• Coordinate with Cyber/Blue Team on detections, containment steps, and after-action improvements
• Measure and report SLAs/SLOs (site availability, ticket KPIs, change success, incident induced change rate) with daily/weekly/monthly executive rollups
• Maintain stakeholder communications for incidents, maintenance, and changes throughout the event lifecycle
• Author/maintain runbooks, troubleshooting guides, operational standards, KEDB (Known Error DB), and service catalogs; keep knowledge articles current
• Contribute to readiness reviews, go live checklists, and lessons learned, coach junior controllers and cross train peers
• Other duties as assigned

Requirements

Education/Training:

• Bachelor’s Degree in Computer Science or Information Technology preferred
• DoD 8570 Level I certification required (i.e. Security+) required or must be obtained within 90 days of hire
• ITIL® 4 Foundation certification preferred
• CCNA (or JNCIA), with progress toward CCNP preferred
• Fortinet NSE 4+ and/or firewall gateway associate level credential preferred

Experience:

• 14+ years of professional experience in the required task area
• Higher educational degree may be partially substituted for experience
• 7+ years of Network specific experience
• 3+ years of experience in network operations/NOC for large enterprise or DoD Environments
• 1+ years of professional experience working in a management or leadership role
• Must have a solid grasp of L2/L3 fundamentals (VLANs, HSRP/VRRP, routing protocols such as OSPF/BGP, ACLs/NAT), SD WAN concepts, QoS basics, and boundary security operations
• Familiarity with telemetry sources (syslog, SNMP, NetFlow/IPFIX, streaming telemetry) and how to interpret them during incidents
• Familiarity with Microsoft 365, Azure, Active Directory, or similar enterprise platforms
• Strong experience with incident/problem/change management discipline (ITIL 4), clear communications, and calm, structured decision making under pressure
• Familiarity with ITIL-based service operations and ticketing systems preferred

Security:

• Must be a US citizen

• Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI
• Candidates with active current TS/SCI preferred

Physical Requirements:

• Able to occasionally reach with hands and arms
• Prolonged periods of computer screen use, while sitting or standing at a desk
• Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.)
• Able to safely lift and carry up to 20 pounds at a time

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

Salary: $150,000 - $180,000

Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.