Concierge - Full-Time

Job Description

Job Description

Join Our Team at Vitality Living as a Concierge at our Pine Valley Retirement Community!

Are you looking for a job where you can make a real difference? A career that allows you to positively impact the lives of others every single day? If so, we want YOU to be part of our mission to make the world a better place.

At Vitality Living, we are more than just a place of work; we are a vibrant community dedicated to creating meaningful experiences for our residents, families, and team members. At Vitality, everyone is encouraged to be themselves and celebrated for it! Join us today and bring your individuality along!

As a Vitality Living Concierge, you will impact lives by:

• Maintain basic knowledge of computer software and internet platforms, with typing skills
• Manage the reception desk continuously during the assigned period and perform administrative duties.
• Graciously greet all visitors and politely assist them as necessary.
• Respond to residents’ and family members’ questions and concerns and share important information with the Executive Director or Business Office Director as is appropriate.
• Respond and appropriately handle emergencies that may arise in a calm, professional manner.
• Maintain Resident and Guest Register.
• Promptly answer the telephone, directing calls to appropriate people or relaying messages.
• Process payments for Community purchases.
• Organize incoming mail and ensure that it is distributed to the appropriate person.
• Assist in telephone inquiries in the absence of an immediately available Marketing person in obtaining information from inquiries, including, at a minimum, a call back.
• Monitor the resident call system and ensure staff response (if the call system is adjacent to the reception desk).
• Monitor the exit alarm system and ensure staff response.
• Perform simple, routine maintenance of office equipment.
• Compile resident move-in packets.

Skills and Qualifications:

• Must be at least 18 years old.
• Highschool diploma or GED.
• Ability to speak effectively after groups of customers or team members of the organization.
• Demonstrate ability to communicate effectively in English, both verbally and in writing.
• Have a basic level of skill and can follow written or verbal instructions.
• Have basic technical skills to complete a few repetitive and well-defined duties.
• Have a basic knowledge of an organization to answer basic questions.
• Must have patience, tact, cheerful disposition, and enthusiasm, as well as be willing to handle residents based on whatever maturity level they are currently functioning.

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• Generous PTO Plan
• Monthly and quarterly perfect attendance bonuses
• 401k

Vitality Living is an equal opportunity employer where you can Be You, Be Vibrant, and Belong.