Customer Service/Digital Lead Specialist

American Hearing Care
Birmingham, AL

Job Description

Job Description

Are you passionate about helping customers and skilled at navigating the digital world? We’re looking for a motivated Customer Service & Digital Lead Specialist to join our team and serve as the friendly, tech-savvy connection between our business and our clients.

Responsibilities:

  • Respond to customer inquiries via phone, email, and online chat with professionalism and empathy.
  • Manage and nurture incoming digital leads, ensuring timely follow-up and conversion opportunities.
  • Make outbound calls to follow up with potential customers, re-engage past clients, and support sales initiatives.
  • Maintain accurate customer and lead data in CRM systems.
  • Collaborate with the sales and marketing teams to optimize the lead process.

Qualifications:

  • Strong communication skills (verbal & written).
  • Experience in customer service, inside sales, or digital lead management.
  • Comfortable with CRM systems, online communication tools, and digital platforms.
  • Detail-oriented, organized, and able to multitask in a fast-paced environment.
  • Positive attitude and problem-solving mindset.

What We Offer:

  • $35,000 base salary plus commission (earning potential over $50,000 annually ).

  • Performance incentives and opportunities for growth.

  • Training and career development opportunities.

  • Supportive, collaborative team environment.

Monday - Friday
8:30 AM - 5:00 PM
Posted 2025-08-19

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