Customer Service/Digital Lead Specialist
Job Description
Job Description
Are you passionate about helping customers and skilled at navigating the digital world? We’re looking for a motivated Customer Service & Digital Lead Specialist to join our team and serve as the friendly, tech-savvy connection between our business and our clients.
Responsibilities:
- Respond to customer inquiries via phone, email, and online chat with professionalism and empathy.
- Manage and nurture incoming digital leads, ensuring timely follow-up and conversion opportunities.
- Make outbound calls to follow up with potential customers, re-engage past clients, and support sales initiatives.
- Maintain accurate customer and lead data in CRM systems.
- Collaborate with the sales and marketing teams to optimize the lead process.
Qualifications:
- Strong communication skills (verbal & written).
- Experience in customer service, inside sales, or digital lead management.
- Comfortable with CRM systems, online communication tools, and digital platforms.
- Detail-oriented, organized, and able to multitask in a fast-paced environment.
- Positive attitude and problem-solving mindset.
What We Offer:
$35,000 base salary plus commission (earning potential over $50,000 annually ).
Performance incentives and opportunities for growth.
Training and career development opportunities.
Supportive, collaborative team environment.
8:30 AM - 5:00 PM
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