Telephone Triage-CMA

Job Description

Job Description

Experienced CMA – Phone Triage No Weekends | BCBS Insurance | 401(k) Match

Location: Mobile, AL
Schedule: Monday-Friday, 7:45 AM - 5:00 PM
Occasional late evening (typically 1-2 times per month, usually no later than 6:00 PM)

Pay: $16.50-$17.50 per hour based on experience. Exceptional candidates with extensive phone triage or specialty practice experience may be considered individually.

Join an Established Specialty Practice Where Your Experience Matters

We are seeking an experienced, patient-focused Certified Medical Assistant to join our Phone Triage team. This role is ideal for a CMA who enjoys patient interaction, clinical coordination, and serving as a trusted resource for patients and providers alike.

In this position, your communication skills, clinical knowledge, and attention to detail will directly impact patient care every day. You will work alongside a collaborative team of physicians and healthcare professionals dedicated to providing exceptional service and outcomes for our patients.

Why Join Our Team?

We understand that great employees are the foundation of great patient care. That's why we offer:

• Affordable BCBS Health Insurance
• Accident Insurance
• Long-Term Disability Coverage
• 40 Hours of Paid Sick Leave
• Paid Time Off
• Paid Holidays
• 401(k) with Company Match
• Annual Performance Evaluations with Pay Increase Opportunities
• Stable Monday-Friday Schedule
• Established and Growing Specialty Practice
• Supportive Team Environment

Qualifications

• Certified Medical Assistant (CMA)
• Minimum of 5 years of medical office experience
• Strong patient communication and customer service skills
• Previous phone triage experience preferred
• Epic EMR experience is a plus, but not required
• Ability to prioritize multiple tasks in a fast-paced clinical environment
• Strong organizational skills and attention to detail
• Commitment to patient confidentiality and HIPAA compliance

Essential Responsibilities

• Answer incoming patient calls in a professional, courteous, and compassionate manner.
• Assess patient concerns and appropriately triage calls to physicians or other team members.
• Review incoming laboratory and diagnostic results as they are received.
• Ensure laboratory or diagnostic findings requiring clinical review are presented to the physician promptly.
• Coordinate follow-up care, including laboratory orders, diagnostic testing, appointments, and patient education as directed by providers.
• Assist with prescription refill requests and ensure timely communication with pharmacies.
• Maintain full compliance with HIPAA regulations and confidentiality requirements.
• Cross-train to support additional clinical functions as needed.
• Perform other duties as assigned.

The Ideal Candidate

The successful candidate is dependable, accountable, and committed to delivering outstanding patient care. They take initiative, communicate effectively with patients and coworkers, maintain excellent attendance, and thrive in a team-oriented healthcare environment.

If you are an experienced CMA looking for a stable, long-term opportunity where your skills and dedication are valued, we encourage you to apply today at