Dunkin Donuts (Team Member)

Las Vegas Petroleum
Birmingham, AL

Key Responsibilities:

1. Customer Service:

  • Greet customers with a friendly and positive attitude.
  • Take customer orders accurately and efficiently, both in-store and at the drive-thru.
  • Address customer inquiries, concerns, and complaints with a helpful and professional approach.
  • Serve food and beverages in a timely manner, ensuring they meet Dunkin' Donuts’ quality standards.

2. Food and Beverage Preparation:

  • Prepare food items (such as donuts, sandwiches, and baked goods) and beverages (like coffee, iced drinks, and smoothies) according to Dunkin's recipes and standards.
  • Operate kitchen equipment (such as fryers, ovens, and coffee machines) safely and efficiently.
  • Ensure all food and drinks are presented attractively and are served to customers at the correct temperature.

3. Maintaining Cleanliness:

  • Clean and sanitize workstations, food prep areas, and customer dining areas.
  • Ensure that the kitchen and dining areas meet health and safety standards.
  • Take out the trash and maintain cleanliness throughout the restaurant.
  • Regularly restock supplies, including cups, lids, condiments, and napkins.

4. Cash Handling and Register Operations:

  • Operate the cash register, handling payments, and providing change accurately.
  • Process credit card and mobile app transactions quickly and securely.
  • Ensure the register is balanced and handle cash according to company policies.

5. Teamwork and Communication:

  • Work closely with other team members to ensure smooth and efficient restaurant operations.
  • Communicate clearly with coworkers and management to ensure accurate order fulfillment and customer satisfaction.
  • Assist in training new team members and share best practices for food preparation, customer service, and safety.

6. Health and Safety Compliance:

  • Follow health and safety standards, including proper food handling and sanitation practices.
  • Maintain personal hygiene and adhere to Dunkin' Donuts’ uniform standards.
  • Report any safety hazards or maintenance issues to the manager immediately.

7. Other Duties as Assigned:

  • Assist with opening and closing tasks, including preparing the store for the day and securing the store at night.
  • Perform any other duties assigned by the Shift Lead, Assistant Manager, or Restaurant Manager.

Qualifications:

  • Experience:
    • Previous experience in food service or customer service is preferred but not required.
    • A positive attitude, enthusiasm, and a willingness to learn.
  • Skills:
    • Excellent customer service skills and the ability to communicate effectively.
    • Ability to multitask and work efficiently in a fast-paced environment.
    • Basic math skills for handling cash and processing payments.
    • Ability to work as part of a team and collaborate with others.
  • Education:
    • High school diploma or equivalent preferred, but not required.
  • Physical Requirements:
    • Ability to stand for long periods and perform physical tasks.
    • Ability to lift up to 25 pounds.
    • Ability to work in a fast-paced environment.
Posted 2026-01-14

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