Member Services Specialist

Company Description

Daxko powers wellness to improve lives. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.

Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.

Job Description

As a Member Services Specialist , you’ll play a key role in helping members and organizations thrive by ensuring accurate billing, timely revenue recovery, and exceptional member experiences. In this role, you’ll act as an extension of our software customers’ Accounts Receivable and Member Management teams , using Daxko’s industry-leading software and your people skills to resolve billing issues and support members with care and professionalism.

You’ll work directly with members through phone and email, helping them navigate billing questions, account updates, and membership changes—often turning challenging situations into positive experiences. This is a great opportunity for someone who enjoys problem-solving, helping others, and working in a collaborative, fast-paced environment.

This role reports to the Team Lead, Member Services .

What You’ll Do

• Serve as a trusted point of contact for members via email and inbound/outbound phone calls
• Manage a high volume of member interactions while maintaining a calm, professional, and empathetic approach
• Investigate and resolve billing and account-related questions, including fees, holds, freezes, and terminations
• De-escalate challenging situations and provide thoughtful, solution-oriented support
• Maintain accurate and up-to-date member financial records
• Use Daxko software to process billing, reconcile accounts, and generate reports
• Collaborate with teammates and internal partners to ensure a seamless member experience
• Meet or exceed weekly, monthly, and quarterly performance goals
• Participate in team trainings and contribute to ongoing process and service improvements
• Follow established compliance policies and standard operating procedures

Qualifications

What You’ll Bring

Required Skills & Abilities

• Strong communication and interpersonal skills with a focus on active listening
• A customer-first mindset with patience, empathy, and professionalism
• Strong problem-solving and critical-thinking abilities
• Comfort working with computers, multiple systems, and detailed data
• Ability to manage time effectively and work independently
• Attention to detail and commitment to accuracy
• Ability to thrive in a fast-paced, high-volume call center environment

Education & Experience

• High school diploma or equivalent
• At least 6 months of customer service or related experience
• Proficiency using a PC
• Experience with CRM systems (e.g., Salesforce)

Preferred Qualifications

• Bachelor’s degree
• 1+ year of customer service experience
• Bilingual or multilingual abilities
• Experience handling escalated customer situations with confidence and care

Additional Information

The the pay range for this role is $16.06-$24.03 per hour. Where you fall within the pay range is based on how you demonstrate the attributes and competencies required for the role. We mostly reserve the upper half of our compensation bands for internal growth. In addition to base salary, we offer a comprehensive benefits package, performance-based incentives, and opportunities for growth.

#LI-Remote

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include:

🏝 Flexible paid time off

⚕️ Affordable health, dental, and vision insurance options

💪 Monthly fitness reimbursement

🤑 401(k) matching

🍼 New-Parent Paid Leave

👖 Casual work environments

🏡 Remote work

All your information will be kept confidential according to EEO guidelines.