Hoover - Customer Service Specialist - Full-time

Job Description

Job Description

Are you a friendly, enthusiastic, and people-oriented individual who thrives in a fast-paced, customer-facing environment? Long-Lewis of Hoover is seeking a Customer Service Specialist to be the welcoming face and voice of our dealership.

The Customer Service Specialist provides vital support across all departments of the dealership and serves as a key point of contact for customers. Your responsibilities will include:

• Answering incoming calls in a professional, friendly manner

• Gathering information from callers and directing them to the appropriate person or department

• Logging missed calls for Service Advisors and Sales Consultants

• Serving as a Greeter for incoming showroom customers

• Assisting customers with basic technology training (e.g., Bluetooth, infotainment systems, app setup)

• Supporting the Sales Team during vehicle deliveries and after-sale experiences

• Representing the dealership with a helpful and courteous attitude at all times

We're looking for someone who is positive, professional, and genuinely enjoys helping others.

Minimum Requirements:

• High School Diploma or GED

• At least 1 year of customer service experience (automotive experience a plus, but not required)

• Strong communication, interpersonal, and organizational skills

• Confident with basic technology and willing to learn dealership systems

• Professional appearance and demeanor

• Ability to multitask and remain composed in a busy environment

• Legacy of Excellence : Over 110 years as a trusted name in automotive

• Customer-First Culture : Be part of a team that values service, integrity, and respect

• Team-Oriented Environment : Supportive coworkers and leaders who want to see you succeed

• Career Growth : Opportunity to learn and grow within the dealership — many team members advance into other departments

• Job Stability : Work with a well-established and reputable company

If you're ready to bring your enthusiasm and customer service skills to a dynamic, fast-paced team , we encourage you to apply today and take the first step in joining the Long-Lewis family !