Customer Service Representative (Entry Level CSR)

Position Overview:
We are currently seeking a detail-oriented, customer-focused Customer Service Representative to join our team. In this role, you will serve as a primary point of contact for clients, providing knowledgeable assistance, resolving inquiries, and ensuring a seamless customer experience.

We offer a supportive work environment with hands-on training and a strong emphasis on professional development. This is an excellent opportunity for individuals who are enthusiastic about customer service and eager to grow within a collaborative, goal-driven organization.

Key Responsibilities:

• Deliver high-quality customer support by providing accurate information regarding benefit products and services

• Respond to customer inquiries and resolve issues in a timely and professional manner

• Maintain and update client records with attention to detail and accuracy

• Develop a thorough understanding of company offerings to better assist clients

• Establish and nurture relationships with both new and existing customers

• Collaborate with team members to meet performance goals and enhance the overall customer experience

Qualifications:

• Previous experience in customer service, sales, or a related field preferred

• Excellent verbal and written communication skills

• Strong interpersonal skills and a customer-first mindset

• Ability to manage multiple tasks and prioritize effectively

• Self-motivated, reliable, and capable of working independently and as part of a team

• Professional demeanor and a commitment to delivering exceptional service

What We Offer:

• Comprehensive training and ongoing support

• Opportunities for advancement and internal promotion

• A positive, team-oriented workplace culture

• Recognition for performance and contributions

How to Apply:
If you are a motivated individual who enjoys helping others and thrives in a service-oriented environment, we encourage you to apply today.