Service Advisor
Job Description
PURPOSE:The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.
ESSENTIAL DUTIES:
- Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer zone or branch average.
- Maintain a dealership-prescribed standard for âœhours per customer repair order written.â
- Understand and follow federal state and local regulations such as those governing the disposal of hazardous wastes OSHA right-to-know etc.
- Ensure that all documents are accounted for.
- Accomplish the forecast that has been established by the General Manager and Service Manager.
- Greet customers in a timely friendly manner. Let customers who are waiting in line know that they will be helped soon.
- Schedule appointments using dealership-approved forms.
- Assign sequence numbers to each customerâs repair order.
- Communicate with service customers to determine the nature of the mechanical problem(s).
- Obtain customer and vehicle data.
- Test-drive the vehicle or refer to the test technician as necessary.
- Advise customers on the care of their cars and the value of maintaining their vehicles inaccordance with manufacturersâ specifications using maintenance menus.
QUALIFICATIONS:
- High school diploma or the equivalent.
- Ability to read and comprehend instructions and information.
- Two years of experience in a dealership position.
- General knowledge of vehicle mechanical operations.
- ASE certification preferred.
- Sales experience preferred.
- Professional personal appearance.
- Excellent oral and written communication skills.
- Clean driving record
- Pass a Drug test (Hair test)
BENEFITS:
- 401K with competitive match
- Blue Cross/Blue Shield Health Insurance
- Paid Vacation & Holidays
- Competitive Pay
- Family Owned & Operated
- Bonuses
Job Type: Full-time
Pay: $45000.00 - $75000.00 per year
Required Experience:
Unclear Seniority
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