Operations Specialist

Millennium Hotels and Resorts is a Hong Leong subsidiary of Singapore-listed global real estate company City Developments Limited (CDL). Headquartered in Singapore, Millennium Hotels and Resorts is Singapore's largest homegrown operator of international hotel brands spanning 4 continents and 80 strategic destinations. With a portfolio that includes timeless masterpieces to lifestyle properties, Millennium Hotels and Resorts comprises of the brands: The Biltmore, Grand Millennium, Millennium, M Social, Studio M, M Hotel, Copthorne and Kingsgate. The group also has a specially curated selection of uniquely inimitable properties under Leng's Collection, which has been put together by our chairman, Mr. Kwek Leng Beng.

At Millennium Hotels and Resorts, we pride ourselves on creating spaces that inspire our guests and ensure exceptional service. As part of our commitment to excellence, we are looking for dedicated professionals to join our team and contribute to our mission of providing memorable experiences. Our workplace fosters collaboration, accountability, and a culture of continuous improvement.

Position Summary

We are seeking a dynamic and dedicated individual to join our team in a pivotal role. This position involves not only the execution of essential duties but also the opportunity to contribute significantly to our overall objectives. The selected candidate will be integral in collaborating with cross-functional teams, driving projects forward, and implementing innovative solutions to complex challenges.

In this role, the individual will be expected to demonstrate exceptional skills in problem-solving, communication, and adaptability while managing various responsibilities. It is crucial for the candidate to exhibit a passion for excellence and a commitment to fostering positive relationships within the organization.

As part of our team, you will have the chance to grow professionally, enhance your skill set, and make meaningful contributions to the company's success. We look forward to finding a candidate who is not only qualified but also eager to be an essential part of our dynamic work environment.

The Operations Specialist supports the daily operations of a 125-room resort, ensuring exceptional guest experiences while assisting with front desk, restaurant, and sales support functions. This role works closely with department leaders to help maintain smooth daily operations and ensure service standards are consistently delivered across the property.

The ideal candidate is service-driven, detail-oriented, and comfortable working in a fast-paced hospitality environment while assisting leadership with operational coordination and sales-related initiatives.

Key Responsibilities

Operational Support

• Support daily operations across the resort, including Front Desk, Food & Beverage, and guest service areas.
• Assist department leaders in maintaining service standards and operational procedures.
• Help coordinate communication between departments to ensure smooth day-to-day operations.
• Assist leadership in implementing operational initiatives and property goals.

Guest Experience

• Respond to guest concerns and service issues in a professional and timely manner, escalating matters to leadership when necessary.
• Monitor guest satisfaction and support efforts to maintain a high standard of hospitality.
• Maintain a visible presence throughout the property to assist guests and team members as needed.

Front Desk Support

• Assist with front desk operations including check-in/check-out, room assignments, and guest requests when needed.
• Support room inventory management and coordination with housekeeping.
• Utilize Opera Cloud to review reservations, guest profiles, and operational reports.

Restaurant Operations Support

• Assist restaurant leadership during peak service periods to support smooth service flow.
• Help coordinate communication between front-of-house and kitchen teams.
• Utilize Micros POS for order management and operational support when necessary.

Sales Support

• Assist with responding to sales inquiries, group leads, and guest event requests.
• Support the coordination of group bookings, room blocks, and internal communication between sales and operations teams.
• Help maintain sales tracking reports, lead logs, and follow-up communications.
• Assist in preparing proposals, contracts, and event documentation as needed.
• Support on-property site visits and coordination of group arrivals or small events.

Administrative Support

• Assist with operational reporting and documentation.
• Monitor operational issues and communicate them to leadership.
• Support scheduling coordination, inventory tracking, and other operational administrative tasks as needed.

Requirements

• High school diploma or equivalent required
• 1–2 years of experience in hospitality operations, hotel front desk, food & beverage, or guest services preferred
• Strong customer service and communication skills with a guest-focused mindset
• Ability to multitask and prioritize responsibilities in a fast-paced hospitality environment
• Basic knowledge of hotel property management systems preferred (experience with Opera Cloud and Micros POS is a plus)
• Strong organizational and administrative skills with attention to detail
• Ability to work collaboratively with multiple departments including Front Office, Food & Beverage, Housekeeping, and Sales
• Professional demeanor with the ability to handle guest concerns and operational challenges calmly and effectively
• Proficiency in Microsoft Office (Word, Excel, Outlook) or similar administrative tools
• Flexible schedule including availability to work evenings, weekends, and holidays as required in a resort environment

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability