Department Manager
- Responsible for managing the restaurant with the General Manager, including oversight over all store operations from production to guest service areas; direct the work of team members, both managers and crew
- Assist General Manager as necessary to ensure restaurant meets performance expectations
- Coach and role model McDonald’s guest and service experience behaviors, ensuring end-to-end consistency in service delivery, especially with crew members
- Provide an environment that fosters continuous employee development, learning and teamwork; set the example through coaching and personal development planning
- People Department: Analyze restaurant labor and crew capability needs for crew under direction of General Manager; prepare and set weekly schedules, including days and hours of work, for all crew; ensure schedules meet business needs
- Kitchen Department: Manage inventory levels to meet operating needs and budget; prepare inventory forecasts and ordering recommendations for General Manager approval, and ensure related activities are coordinated (i.e., receiving deliveries); perform trend analysis on food costs to inform planning
- Guest Services Department: Coordinates POP and merchandising execution so that proper elements are in place; ensure crew and managers are trained in service procedures to deliver a great customer experience
- Ensure food safety is always maintained and in accordance with procedures; ensure team members understand their role and are up to date on training and procedures
- With the General Manager, perform and assign maintenance activities to ensure restaurant meets or exceeds standards of excellence (proactive planning, cleanliness, procedures); collaborates with General Manager to ensure coverage and troubleshooting emergencies
- Appraise team members’ (both managers and crew) productivity and efficiency for the purpose of recommending promotion, termination, or other change in status
- *Other duties as assigned
- 1-3 years of quick service restaurant management experience
- Demonstrated experience leading a team in in a fast-paced managed environment
- Strong leadership skills with the ability to coach and mentor a team
- Ability to communicate effectively and professionally
- Strong customer service skills with a support focused-mindset
- Achievement oriented with strong organizational, interpersonal and problem-solving skills
- Competitive pay
- PTO + Paid Vacation + 5 paid holidays per year
- Company provided insurance – shared expense employer contribution
- Company paid Telehealth (Doctor on Demand)
- $3,000/year in college tuition assistance
- McDonald’s training and advancement opportunities
- Free meals
- 30% National Employee Discount, at participating locations
- Exclusive discount program
- This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.
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