Front Desk Agent - Fairfield Inn-Bessemer, AL

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About Us:

Do you see yourself as a Front Desk Agent? What's your passion? Whether you're into tennis, shopping, or karaoke, at Auburn Hospitality and Fairfield Inn-Bessemer, AL we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. At Auburn Hospitality and Fairfield Inn-Bessemer, we deliver inspired service. In all we do, we are vibrant, curious, and original.

• Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident.
• Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on.
• Be original by building connections with our guests and being imaginative to create memorable experiences.

Job Overview:

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.

FINANCIAL RETURNS

• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• Issue, control, and release guest safe-deposit boxes.
• Up-sell rooms where possible to maximize hotel revenue.

PEOPLE

• Answer phones in a prompt and courteous manner.
• Welcome guests in a friendly, prompt, and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

GUEST EXPERIENCE

• Respond appropriately to guest complaints. Make appropriate service recovery gestures to ensure total guest satisfaction.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.

RESPONSIBLE BUSINESS

• Promote teamwork and quality service through daily communications and coordination with other departments.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Qualifications and Requirements:

High School diploma or equivalent, plus one-year front desk/guest service experience. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

• Frequently standing up behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds
• Handling objects, products, and computer equipment
• Use a keyboard to operate various property management and reservations systems, etc.

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.
• Problem solving, reasoning, motivating, and training abilities are often used.
• May be required to work nights, weekends, and/or holidays.

What we offer:

We offer our work family competitive pay, paid time off, and Marriott Hotels & Resorts employee discount. You will also get to be a part of a team that challenges, mentors, and encourages you during your career!

Does this sound like a job for you? If so, apply TODAY!

We are an equal opportunity employer who participates in the eVerify program. It is our policy to provide equal opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law.