Center Manager
SUMMARY:
The retail center manager is responsible for the successful operation and sales growth of the retail location. Able to perform all duties and functions of Sales and Customer Service Associate and Assistant Manager.ESSENTIAL DUTIES AND RESPONSIBILITIES
- Motivate, train and develop all center associates, focusing on excellent customer service, customer engagement, and sales functions including cross and up-selling.
- Ensure that center achieves its targeted revenue projections.
- Ensure that each center Is fully staffed with a competent team and provide necessary training to perform job requirements effectively.
- Develop the skills of assistant manager to ensure maximum profit potential.
- Maintain a high level of orderliness throughout the center and role model appropriate behaviors for center associates.
- Consistently maintain and improve center imaging, impact zones and display areas. Train assistant manager to perform the above tasks.
- Implement sales and marketing programs as directed by the Franchisee and/or Multi-Site Retail Manager including but not limited to prospecting outside of center.
- Communicate with Franchisee regarding all areas of center operations.
- Ensure that operational systems are in compliance with Company Guidelines.
- Proactively handle customer complaints and resolve customer issues.
- Accurately perform daily close-out procedures, general ledger administration, bank deposits and other accounting functions In accordance with Company policy and procedure.
- Efficiently utilize TUPSS computer systems In support of communication, reporting and other business requirements.
- Plan, prepare and conduct meetings, develop incentive programs and other associate related activities.
- Assist with any customer service sales associate duties as needed.
- Other duties as assigned.
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