Hotel Night Auditor
Job Description
Job Description
We are seeking a dedicated and detail-oriented Night Auditor to serve as the first point of contact for guests and ensure a seamless overnight guest experience. This role involves multitasking across various aspects of a guest’s stay, from check-ins and reservations to balancing financial reports, while upholding our property’s vision, mission, and core values.
This position is ideal for individuals who enjoy working overnight and thrive in a guest-focused environment. If you’re ready to contribute to a welcoming and professional atmosphere, we’d love to hear from you!Compensation:
$14 - $15 hourly
Responsibilities:- Resolve guest concerns by collaborating with appropriate departments to ensure satisfaction.
- Process payments, generate invoices, and reconcile transactions at the end of each shift.
- Prepare and distribute end-of-day reports, ensuring accurate accounting records.
- Handle reservations via phone, email, or in person, including individual and group bookings.
- Welcome and assist guests with check-ins, check-outs, and room assignments, ensuring a positive first impression.
- Strong customer service skills with a guest-focused approach.
- Proven customer service experience with a strong guest-focused mentality
- Reasonable accommodations can be made for individuals with disabilities to perform the essential functions of the job.
- Experience in hospitality is preferred but not required—we welcome applicants at all experience levels.
- Physical ability to stand, walk, and lift up to 25 pounds as needed.
Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners
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