Senior Service Coordinator

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

What We’re Offering

• Paid time off plus paid holidays
• Medical/dental/vision insurance plan
• Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
• 401K plan
• Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continually strive to foster teamwork, engagement and enhance our employee’s skills and competence by providing appropriate training.

Compensation Range: 28.32-35.48 hourly plus quarterly sales bonus

Compensation may vary based on applicant's work experience, education level, skill set, and/or location.

Job Purpose

Coordinate and execute administrative and supportive account, sales and service activities. Handle questions, complaints and requests from customers, within company policies and procedures, in order to support the unit in realizing commercial objectives and contribute to customer satisfaction

Essential Duties and Responsibilities

Follows all company policies and procedures as listed, but not limited to:

• Warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000
• Improving service image & satisfaction
• Receiving service calls
• Dispatch service calls to techs one at a time
• Service time and utilization administration
• Service invoicing
• Administer PMA program reports
• Coordinate service parts pickup for service techs and customers
• Service inventory control
• Used equipment management administration
• Service call follow-ups
• Service marketing support

Service reporting:

• Log all service calls in the service request program in a timely fashion
• Stock reordering
• Special service customer programs
• Organize and maintain service file system; file correspondence and records
• Prepare outgoing service mail and correspondence, including emails and faxes
• Maintain a safe, orderly, and clean working environment
• Attend forklift operator training to accept and release shipments
• Enter inventory receipts and shipments in the system; participate in physical inventory at least twice per year, including reconciliation
• Sales order management: enter orders, provide order status, scheduled/actual ship date, PRO number, proof of delivery, etc.
• Assist in resolving order-related issues
• Coordinate service and installation for stationary products; handle freight damage, product returns, credits, and parts shortages; complete quality alerts and work with Customer Service
• Specialist to resolve issues
• Follow ISO procedures, document control, and provide general administrative support
• Track, monitor, and escalate corrective actions within agreed timeframes; resolve anomalies promptly, especially where KPIs may be impacted
• Oversee improvements to operational functions to increase effectiveness, efficiency, coordination, and communication across departments
• Coordinate with forwarder/shipping agent for export customs declarations
• Manage customs clearance for imported materials and equipment
• Coordinate with Commodity Inspection Bureau for export inspections

Qualifications

• High school diploma or equivalent
• 5+ years order entry experience or equivalent experience.

Preferred Qualifications

• Associate's degree or higher in a related field

General Job Requirements

• Generic

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.