Office Assistant
Job Overview:
Flora-Bama Marina is seeking a dependable, organized, and customer-focused individual to join our team as an Admin/Office Assistant. This position is central to the daily operations of our marina and involves a wide range of responsibilities including guest check-ins, rental coordination, administrative support, and retail assistance.
Key Responsibilities:
- Rental Operations:
- Greet customers and execute check-in for a high volume of pontoon and jet ski rentals.
- Clearly explain rental policies, safety procedures, liability waivers, and area maps.
- Ensure all required forms are completed and payments are processed accurately.
- Be thoroughly familiar with all rental policies, limitations, and essential safety requirements.
- Collect on damages, late fees, and rule violation surcharges.
- Administrative Duties:
- Order parts and equipment for the marina as needed.
- Answer incoming phone calls and respond to customer inquiries.
- Monitor and manage the marina’s email account in a timely and professional manner.
- Maintain accurate records and perform basic office tasks as assigned.
- Retail & Cash Handling:
- Support retail operations, including assisting customers and restocking items.
- Operate a cash drawer and ensure accurate handling of cash and credit transactions.
- Facility Maintenance:
- Help maintain a clean, organized, and safe office and work environment.
Requirements:
- Strong communication and customer service skills.
- Ability to work independently and multitask in a fast-paced environment.
- Familiarity with office software, email, and point-of-sale (POS) systems.
- Previous marina, boating, or retail experience is a plus but not required.
- Must be reliable, punctual, and detail-oriented.
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