IT Support Technician II
- Install, upgrade, support, clean, maintain, repair, and troubleshoot PCs, laptops, printers, scanners, mobile devices, Windows OS 10 & 11, Office 2019/O365 and other authorized desktop applications and peripheral equipment.
- Troubleshoot problem areas using diagnostic tools (in person, by telephone, or via remote access) in a timely manner; provide direct end user assistance when required.
- Anticipate trends by monitoring and analyzing incoming calls, problems, and support requests.
- Use approved tools and methodologies to image, copy and configure systems for deployment.
- Familiarize and train end users on basic software, hardware, and peripheral device operation.
- Take ownership and responsibility of queries, issues, and problems (tickets) assigned.
- Maintain adequate knowledge of approved operating systems and application software used to provide a high level of support.
- Responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs) or laptops that have authorized access to the network.
- Hold a minimum of 3 years’ experience with PC hardware and operating systems including installation, maintenance, and troubleshooting.
- Physically able to handle equipment (ability to lift up to 50 lbs.).
- Key interpersonal strengths include: exceptional analytical, technical and communication skills, precision in prioritizing and handling multiple tasks, resourceful problem solving skills.
- Exemplify a friendly attitude when exercising end-user assistance and demonstrate a passion for information services support.
- Hold an Associates’ degree in Computer Information Systems, Computer Science, or other relevant area.
- Demonstrated knowledge of the Catholic faith and affinity for EWTN’s mission.
- Ability to set up and support Macintosh Hardware/Software.
- Bachelor’s degree in Computer Information Systems or Computer Science.
- A career with purpose! Apply your God-given talents in a mission-centered culture rooted in Catholic values.
- Family/life balance; we welcome you as an EWTN family member, not just an employee.
- Opportunities for spiritual growth – attend Mass, visit the chapel, or participate in bi-annual retreats.
- Generous benefits package including Health, Dental, Vision, Life & Disability; FSA and Retirement Savings Plan.
- 11 Paid Holidays and generous Paid Time Off program.
- Tuition reimbursement through our partnership with Catholic International University.
- Professional growth – the ability to learn alongside legacy employees while bringing new ideas to the team!
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