Collections Specialist I (On-Site)

Job Description

Job Description

Job Summary:

The Collections Specialist I is responsible for delivering exceptional customer service, processing payments accurately, managing delinquent accounts, and providing timely follow-up with clients and supervisors. This role requires a high level of attention to detail, professionalism, and commitment to maintaining client satisfaction.

Duties and Responsibilities:

• Deliver high-quality service and support to taxpayers and clients.
• Understand and treat every transaction as having monetary value to both the client and the organization.
• Respond to taxpayer correspondence promptly and maintain detailed documentation and notes.
• Research and send invoices in a timely manner.
• Investigate delinquent accounts, apply assessments, and refer cases to collections as needed.
• Maintain a positive attitude and contribute to a collaborative team environment.
• Handle a high volume of outbound calls professionally and efficiently.
• Communicate directly with clients regarding overdue accounts.
• Process payments, accept phone payments, document collections activity, and identify alternative revenue opportunities.
• Perform other duties as assigned by supervisors on a daily or weekly basis.

Education and Experience:

• Minimum of 2 years in an office environment with significant phone-based communication (inbound/outbound).
• At least 3 years of experience in customer service.
• Minimum of 2 years of experience in collections.
• Strong data entry skills, including 10-key proficiency.
• Proficient in Microsoft Word, Excel, and Outlook.
• Knowledge of Alabama Sales and Use Tax is required.

Knowledge, Skills and Abilities:

• Excellent interpersonal and communication skills.
• Ability to proofread and edit written correspondence.
• Capable of reading and interpreting operational documents and procedure manuals.
• Can draft standard correspondence with minimal supervision.
• Ability to perform basic calculations using calculators or spreadsheet software.
• Strong problem-solving skills and the ability to follow written and verbal instructions.
• Capable of analyzing data, identifying issues, and implementing effective solutions.
• Able to handle routine problems independently with guidance when needed.

Physical Demands:

• Regularly required to sit, use hands for computer/data entry, and reach for materials.
• Occasionally required to lift up to 10 pounds.
• May need to move between workstations or departments.
• Must have visual acuity sufficient to read from a computer screen and printed documents.

Work Environment:

• Office environment with moderate noise levels from computers, printers, phones, and other equipment.
• May share workspaces with colleagues.
• Occasional overtime or weekend work may be necessary.

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.