Customer Service / Call Center
Looking for a Great Opportunity working in a Fun Environment with Excellent Earning Potential? Do you enjoy customer service and collaborating with your team to make a real difference? Tuscaloosa Ford is hiring a Customer Service / Call Center Representative
- No Cold Calls!!
- No Sales Calls!!
- Must provide great customer service
- Hourly plus Monthly Bonuses
- Full Time with Excellent Benefits
- Answer inbound calls from our own service customers and Set Appointments
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
- Follow up with customers as needed to reset any missed appointments
- Participate in team and process training sessions – keeping positive relationships with teammates, sales teams and dealership management.
- Utilize our computer tracking system daily.
- Previous Customer Service experience a plus!
- Excellent computer skills a must
- Valid Driver’s License required
- Medical, Dental & Vision Insurance
- 401K Plan + Match
- Life Insurance
- Short & Long Term Disability
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Discounts on products and services
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