Information Technology Application Support Analyst IV

Position: Information Technology Application Support Analyst IV
Location: Fully Remote
Duration:12+ Months Contract
Job ID: 170062

Job Overview:
The Information Technology Application Support Analyst is responsible for supporting software systems, providing troubleshooting, technical assistance, installation, and training to software users. This role ensures that application support documentation is maintained to the highest quality and contributes to the smooth operation of critical software applications.

Must Haves:

• Experience with Axway MFT products, Secure Transport, and Transfer CFT.

Responsibilities:

• Obtain information on application design and functionality to propose solutions to end users.
• Respond to client inquiries concerning software operation and troubleshoot system software and operator complications.
• Monitor routine and critical processes and workflows to proactively identify problem trends.
• Assist with application implementations and configuration.
• Perform root cause analysis and provide technical solutions to production-related application errors.
• Conduct application testing in various environments.
• Deploy service releases, patches, requests, and customizations, including regulatory and compliance mandatory updates.
• Resolve complex problems or issues.
• Oversee multiple processes and act as a procedural expert regarding policies, guidelines, or processes.
• Act as a lead to less experienced associates and serve as a subject matter expert (SME).

Qualifications:

• Bachelor's degree in a related field and seven (7) years of related experience, or High School Diploma and eleven (11) years of experience.

Skills and Competencies:

• Ability to communicate technical problems and solutions to non-technical users.
• Excellent written and verbal communication skills.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $60- $65

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at [email protected] #LI-HM1

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