Front Gate Attendant (Full Time)

Job Description

Job Description

Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast. Set on 550 acres of breathtaking beauty, the Grand offers the perfect blend of rich Southern tradition and modern luxury. Named Marriott's Hotel of the Year for the Distinctive Premium Brand, we pride ourselves on delivering guest service excellence. Be a part of a historic destination known for its exceptional hospitality and unforgettable guest experiences—The Grand Life is calling, come share it with us!

Job Overview:

As a Gate Attendant, you will be the first point of contact for guests and visitors arriving at our resort. Your warm welcome and exceptional service will set the tone for their experience. This role is responsible for monitoring incoming traffic, ensuring only authorized vehicles gain access, and providing helpful information and directions. By maintaining a secure and welcoming entrance, you contribute to an atmosphere of hospitality and safety for all guests, members, and visitors.

Key Responsibilities:

• Warm Welcome: Greet guests and visitors with a friendly and professional demeanor to create an inviting first impression.
• Information Resource: Provide clear directions and information about hotel amenities, facilities, and services.
• Access Control: Monitor and manage incoming traffic, allowing entry only to authorized vehicles, including guests, members, and approved visitors.
• Security & Verification: Adhere to established security protocols by verifying the identity and purpose of those entering the property.
• Guest Assistance: Address inquiries regarding parking, venue locations, and general hotel policies with attentiveness and care.
• Efficient Traffic Flow: Manage peak arrival times with composure, ensuring smooth and orderly vehicle access.
• Team Collaboration: Work seamlessly with security personnel and other departments to uphold safety and service standards.
• Observation & Reporting: Remain alert for any unusual activity, promptly notifying the appropriate personnel of security concerns.
• Effective Communication: Relay important information clearly to guests, visitors, and team members to enhance overall efficiency.

Perks & Benefits:

As part of the PCH Hotels & Resorts portfolio, associates enjoy an array of perks and benefits, including:

• 401(k) with Company Match: Secure your future with our retirement savings plan.
• Exclusive Discounts: Enjoy savings on hotel stays, dining, golf, and retail at PCH properties and worldwide through Marriott.
• Career Growth Opportunities: Access to ongoing training and development for advancement within the company.

Join us at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Become part of a team dedicated to crafting unforgettable guest experiences while growing your career in a stunning and inspiring environment.